Help Desk Support Specialist

Sima Talakoub

Contact Information

Address: **** **, *********, ****** *****

Phone: 503-***-****

Email: *************@*****.***

Professional Summary

Highly motivated and results-oriented professional with expertise in cybersecurity, semiconductor, and healthcare. Proven track record in solving complex technical issues, leading teams, and improving operational efficiency. Strong analytical and problem-solving skills with a passion for continuous learning. Seeking opportunities in Help Desk, Cybersecurity Analyst, and Health Research roles.

Skills

Proficient in Cybersecurity, Semiconductor, and Computer Science

CompTIA Security+ Certified

Experienced in:

Microsoft Azure

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Salesforce, FileMaker

Microsoft Teams, SharePoint

Strong communication and leadership skills

Knowledge of instrument repair tools, equipment, and testing devices

Adhered to strict safety and quality control measures Education

Bachelor of Science in Occupational Therapy

University of Social Welfare and Rehabilitation Sciences (2004)

Certificate in Cybersecurity

University of Oregon, Eugene (Jan 2023 – July 2023)

Completed Semiconductor Course

Portland Community College

CompTIA Security+ Certified (2024)

Professional Experience

IT Support Specialist

Child Foundation, Portland, Oregon (2021-2023)

Troubleshooted Salesforce and managed donation processing workflow, reducing downtime by 30%

Streamlined IT operations and improved data management practices Project Manager

Welfare Organization (2012-2016)

Led impactful projects, enhancing operational efficiency by 20%

Managed and supervised a team of 10 staff members to achieve project goals Rehabilitation Specialist

Clinics and Hospitals, University of Welfare and Rehabilitation Science (2004-2012)

Supervised rehabilitation programs, improving patient outcomes by 15%

Provided clinical expertise and led a team of therapists in hospital settings Academic Projects

Developed a DDoS detection tool and network penetration testing script, improving network security

Established and secured a cloud application hosting a cybersecurity blog

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