Customer Service Support
Resume:
[Jesse Deloach]
[**** Links Blvd.]
[Jefferson, GA 30549]
[**************@*****.***]
Objective: Detail-oriented IT professional with extensive experience in product service support, implementation, customer service, and data & telecommunications. Seeking a challenging role as an IT Network Engineer to leverage technical expertise and multifaceted skill set in designing, implementing, and maintaining network infrastructure.
Professional Experience:
Product Service Support Specialist Self Employed/DFG, L.L.C., Jefferson, GA [Apr 2023- Current]
• Provided technical support and troubleshooting for software products to ensure customer satisfaction.
• Collaborated with cross-functional teams to identify and resolve product issues promptly.
• Conducted product demonstrations and training sessions for customers to enhance product understanding and utilization.
Implementation Specialist Zaxbys Franchising LLC – Insight Global, Athens, GA [Sept. 2022- Mar. 2023(Contract)]
• Led the implementation of software solutions for clients, including system configuration, data migration, and user training.
• Software/ hardware installations – installed LK2500 POS system hardware software for business transactions that accrued more than $4M for the company.
• Coordinated with project managers and stakeholders to ensure successful project delivery within timelines and budget.
• Developed comprehensive implementation plans and documentation to guide clients through the deployment process.
Customer Service Representative (Remote) TTEC, Englewood, CO [Jun 2020- Jan 2022]
• Provided exceptional customer service by addressing inquiries, resolving issues, and escalating complex cases as needed.
• Managed customer accounts and maintained accurate records of interactions using CRM systems.
• Identified opportunities for process improvement and contributed to the development of customer service policies and procedures. Data & Telecommunications Specialist Intern CRW One Telecommunications Managed Services Provider, New Market, MD [Jan 2018- Feb 2020]
• Assisted with the installation, configuration, and maintenance of data and telecommunications systems.
• Conducted network troubleshooting and performed routine system checks to ensure optimal performance.
• Supported senior technicians in various projects, gaining hands-on experience in networking technologies and protocols.
Education:
• Bachelor of Management Information Systems [Columbus State University],
[Columbus, GA] [2017- 2019]
Skills:
• Proficient in network design, implementation, and troubleshooting.
• Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing protocols.
• Experience with network security technologies, such as firewalls, VPNs, and intrusion detection/prevention systems.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration abilities for working in team environments.
Certifications:
• [CompTIA A+, CompTIA Security+, Qualys Vulnerability Scanning]
Contact this candidate