Customer Service Sales Associate

POOJA JARIWALA

**** ** ****** ******** ** T*X *A* (780) 720 - 0900 *****.*.********@*****.***

KEY QUALIFICATIONS

• Five years of demonstrated work experience as a sales associate and excellent customer service

• Over 2 years of experience working as a Customer Service Representative at a Financial Institution with a key responsibility of accurately processing customer transactions

• Excellent collaborator with ability to coordinate task internally complete task in a timely manner

• Good knowledge of consulting customers to identify requirements while providing unique customer service and create positive experience

• Experience in documenting and reporting customer feedback for continuous improved service delivery

• Extensive knowledge and experience in interacting with the customers to gather specific information about the visit and navigate them appropriately.

• Proficient in using computer equipment including Microsoft Office 365 Suite

• Assisting customer enquires both in person and over the phone in a fast-paced environment

• Good English communication skills to provide quality and quick service

• Successfully completed Bachelor of Commerce

SKILLS AND STRENGTHS

• Detailed oriented • Problem Solving

• Effective Interaction • Leadership and Mentoring

• Accuracy and good time management • Attention to details

• Collaborate with team members • Creative and adaptability

• Quick leaner of IT equipment and POS system • Management Skills WORK EXPERIENCE

Accountant Intern

Norquest College May 2024 – Present

• Gathered company’s all credit cards and other transactions and separated them by personal and business ones

• Maintained entries in Excel to organize data so that they can be recorded in Sage 50 software efficiently

• Worked with the SAGE-50 software to post entries

• In Sage-50, I have created the Vendor, Client and Inventory, and posted all the revenues as well as expenses of the business for last four years till present

• I have done bank reconciliation monthly of all the credit and debit cards for past four years of a company

• I have created the Balance Sheet file, All the transactions by yearly, and Trial Balance for all four years and presented to the owner of the company

Sales Associate Lead

Hudson’s Bay November 2020 – Present

• Provide support to Manager on duty and employees on daily task

• Prepare employee schedule to ensure full coverage is always maintained

• Allocate sales targets and provide guidance to employees

• Maintain positive relation with my team members and coworkers to ensure a pleasant work environment is maintained

• Encourage and appreciate employees on achieving milestones as assigned

• Attend monthly meetings with General Manager to get feedback on personal achievement and create milestones for improvements

• Assisted resolving customer complaints over phone calls as well as in person

• Developed multiple sales strategies to address range of projects and customer type

• Balanced traditional and innovative sales tactics to complete sales targets and train employees on current sales protocols.

• Conducted surveys from customers to understand successful sales strategies and improve processes accordingly.

• Trained and mentored new sales associates for maximum performance

• Demonstrated product and answered questions to employees/customers Gift Registry Consultant/Sales Associate

Hudson’s Bay May 2018 – October 2020

• Book consultation appointments with Bride and Groom to give knowledge on Hudson’s Bay gift registry offers and assist them with scanning products to include in their registry.

• Actively communicate with the registry members informing them about upcoming events and offers, as well as create sales report for management on all register assigned to me.

• Organize events for registered Bridal couple through artistic ideas like creating invitation cards, arrange refreshment snacks and display registry items.

• Proactively assisting team members within different departments during rush hours for customer service.

• Assist with training co-workers with procedures and workflow

• Assist customers auto locate products through Hudson’s Bay online inventory and arrange shipment for home delivery.

• Understand customers requirement and assist with locating the right product for them

• Maintain inventory and restock empty shelves with new products and merchandise

• Upsell Hudson’s Bay master card and educate customers of its benefits

• Advise customers to sign up to rewards points program at Hudson’s Bay

• Refer customers on daily products and merchandise that are on sales Customer Service Associate/Cashier

Winners December 2016 – December 2017

• Greet customers upon arrival at the store, provide them with quick tour with our latest products and sales

• Process payments in exchange of sold items, receive/refund return items based on company defined guidelines

• Introduce customers with daily discounts, new products, store return policy and encourage clients to participate in the online feedback services

• Open/close till during the shifts to balance payments and transact

• Maintain knowledge of store inventory and re-stocking shelves with items

• Actively engage with customer to seek information about them to positively create an opportunity for an upsell

• Closely working with the team during rush hours and customer line ups by assisting coworkers with quick knowledge on company guideline

• Maintain cleanliness in store and around cash till Customer Service Associate/Cashier

Tim Horton’s March 2016 – November 2016

• Provide Customer service by welcoming every guest to ensure their stay is enjoyable

• Place customers’ orders, assemble and prepare food in a dynamic, fast paced environment

• Serve customers at drive thru window with the ability to multitask and work in a dynamic environment

• Receive payment for purchased items and look for a potential up sale

• Excellent communication skills along with a quick learner of IT equipment

• Demonstrated ability to follow routines, processes of product and services Customer Service Representative

Surat People Co-op Bank June 2014 – January 2016

• Provided customer with account services such as Cash/Cheque deposits and receiving loan payments; withdrawing checks; printing account statements; along with assisting account related inquires over the telephone and in person.

• Familiarizing customers with new products and services that the bank offered daily, adding customer value as well as business interest

• Maintained strong customer confidence as well as good banking practices by protecting customer personal information confidential

• Demonstrated excellent teamwork by accomplishing assigned duties in desired manner

• Manage and sell locker services provided by the bank for the customer

• Assisted customers by managing and drafting formal request letter

• Transferred customer calls to appropriate staff-members handling multiple phone lines Customer Associate

International Gemological Institution, India October 2012 - June 2014

• Greet the guest and serve them with good smile

• Responsible for determining the shape of the diamond and grading/weighing its value to match customer’s description; to confirm the difference with the customer; if approved by the customer pass it along with the next level

• Converting the physical diamond specification into computer 3D image

• Responsible for documentation of diamond value and report any frauds to the respected authority EDUCATION

Immigrant Women’s Integration Network program

Welcome Center for Immigrants February 2016 – April 2016 Bachelor of Commerce

Veer Narmad South Gujarat University (Gujarat, India) June 2009 – August 2012 Accounting Technician (Diploma) Sep 2023 – April 2024 Norquest College

REFERENCES

Available Upon Request

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