Property Manager Accounts Receivable

JANIE MILBECK

***********@*****.*** 806-***-**** Lubbock, TX 79412

Summary

Hardworking and reliable Property Manager with strong ability in management. Offering Conventional, Project based Section 8 and Tax Credit properties. Highly organized, proactive and punctual with team-oriented self starter.

Skills

Multitasking and Prioritization

Clear Communication

Critical Thinking

Decision Making

Accounts Receivable

Customer Relations

Relationship Building

Client Relations

Monthly Fee and Payment Collection

Team Building

Property Showing

Grounds and Facility Inspection

Work Planning

Tenant Eligibility Determination

Budget Management

Violation Resolution

Resident Event Planning

Experience

South Plains Apartments/Vineyards At Monterey Lubbock, TX

Apartment Manager

07/2000 – 09/2023

Southstead Apartments

WINN Companies

11/2023 to 07/2024

Relocation Specialist

Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.

Responsible for all re-certification/renewals as well as submitting all reports to SWHC to ensure prompt payment to the owner for all Project Based Section-8 monthly payments at South Plains Apartments

Maintained building's accounts by collecting rent and utility payments.

Attracted quality tenants and screened with standard checks to verify suitability for available apartments.

Maximized occupancy with strong marketing and tenant relations skills.

Supervised administrative and maintenance staff supporting needs of tenants in 144 units.

Followed budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.

Implemented operational policies and procedures with rent collections, maintenance and purchasing.

Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Managed day-to-day activities involving tenants, subcontractors and property management.

Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

Planned, scheduled and coordinated general maintenance repairs of all units as workorders were received in ensure all maintenance issues were handled in a timely manner.

Overseeing the relocation of all residents during the rehab of each apartment. Residents were relocated to other units, hotel rooms, or sometimes chose to stay with family members. I notified all residents of their upcoming moves 30- days prior to the move. A reminder was delivered 14- days prior to the move at which time if help was needed for the packing, I would schedule at this time come in and finish up the packing process. I would again deliver 48-hour notices at which time I would book the hotel rooms that were need for the up coming moves. I would revisit them 24 hours prior to the move and review their move and give them their move back date.

During the process of each move I worked closely with the moving company the construction company the management company the ownership and hotels we were sending residents to, making sure all residents and their belongings were well taken care throughout the renovation of their apartments.

Education and Training

Cotton Center High Cotton Center, TX

High School Diploma

05/1979

Manager of the Year 2020

Continued Grace Hill Education

LAA Fair Housing annual education through October 2021

TDHCA Training through October 2021

SWHC HUD updates and training through October 2021

20 plus years HUD project-based Section 8 and TDHCA Tax Credit Training

Overseeing 2006 renovation at South Plains working closely with contractors vendors and ownership and still maintaining and continuing my responsibilities to the residents and management responsibilities to effectively run our daily operations.

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