Customer Service Support

Jessica Rockwood

+1-662-***-**** ************************@***********.*** Virginia Beach, VA 23464

SUMMARY

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

SKILLS

Time Management Skills

Staff Mentoring

Inventory Control

Complex Problem-Solving

Customer Service Excellence

Product Knowledge

Product Recommendations

Liquor Regulations and Compliance

Written and Verbal Communication

Staff Training

Organizational Abilities

Payment Collection

ID Verification

Cash Register Operation

Cash Handling

Drawer Balancing

POS Systems

Merchandise Restocking

Cleaning and Sanitizing

Loyalty Program Promotion

Inventory Management

Sales Expertise

Credit and Cash Transactions

EXPERIENCE

Cashier, Sprint Mart, December 2018-January 2024

Houston, MS

Greeted customers and answered any questions they had about the store's products and services.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Performed other duties as assigned by management.

Stocked shelves with merchandise when needed.

Helped customers find specific products, answered questions, and offered product advice. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Issued receipts, refunds, credits or change due to customers. Delivered high level of customer service to patrons using active listening and engagement skills.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Trained new team members in cash register operation, stock procedures, and customer services.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Learned roles of other departments to provide coverage and keep store operational. Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Balanced daily transactions on a computerized point-of-sale system. Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Helped with purchases and signed customers up for rewards program. General Merchandise Manager, Winn-Dixie, January 2011-November 2018 Jacksonville, FL

Cashier to Front Desk Associate, Floral Department Associate, General Merchandise Associate and Lead, Deli Associate, Bakery Associate and Pricing Associate. Managed multiple projects simultaneously while meeting deadlines consistently. Coordinated with vendors to replenish product supplies as needed. Maintained inventory control systems to ensure accurate stock levels. Provided training and guidance to junior staff members on merchandising techniques. Assisted customers in locating desired items within the store or online. Established relationships with key vendors to secure discounts or exclusive deals. Created promotional displays for store windows and shelves. Performed regular audits of merchandise stock in order to detect shrinkage. Assigned tasks and monitored progress of subordinates on a daily basis. Supervised staff in the selection, pricing, and stocking of merchandise. Executed multiple projects simultaneously, coordinating, and prioritizing tasks. Identified systematic problems and root causes to resolve issues and improve service delivery. Set direction for supervisory team and front-line staff to drive consistency of guest experience. EDUCATION AND TRAINING

Certified Nursing Assistant

Nursing Assistance, Tidewater Community College, Virginia Beach, VA June 1996 High School Diploma

Kempsville High School, Virginia Beach VA June 1996 Some College (No Degree)

General Studies, Tidewater Community College, Virginia Beach, VA ACCOMPLISHMENTS

Awarded Multiple Mystery Shopper Rewards with perfect score of 100% Received Several Perfect Attendance Awards

Earned Lead Promotion due to strong leadership and communication skills CERTIFICATIONS

Certified Nursing Assistant, Tidewater Community College, July 1996 REFERENCES

References available upon request.

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