General Manager Customer Service
Resume:
Jennifer Murillo
Sacramento, CA *****
********@*****.***
Experienced General Manager. Accomplished and energetic as customer service with a solid history of achievement in management. Motivated leader with strong organizational prioritization abilities. Areas of expertise include: responsible, goal driven and handles task with accuracy and efficiency. Authorized to work in the US for any employer
Work Experience
Front of House Manager
Estelle Bakery - Sacramento, CA
December 2023 to March 2024
Exceptional customer service as FOH manager, making sure that front of house procedures are followed consistently. Monitored stock levels and ordering supplies accordingly. Ensured all areas were clean and well maintained and that safety standards were met at all times. General Manager
Dave's Hot Chicken - Folsom, CA
July 2021 to November 2023
I was hired as Assistant General manager and, in the first 3 months, I became the General Manager. As GM my responsibilities were to oversee general operations and manage high-level functions such as finances, marketing, inventory, payroll, training and staffing General Manager
Blaze Pizza - Roseville, CA
December 2015 to March 2021
I started as Shift Leader in this company and later helped open a couple of Blaze Pizza restaurants in Iowa, Davis and Santa Clara, then I become Assistant Manager in the Roseville location. I worked as Assistant Manager for about 4 years until becoming the General Manager of the same location. As assistant and GM my responsibilities were as follows:
• Managed inventory and ordered supplies
• Organize staff schedules
• Had direct involvement with interviewing and hiring staff and completing employee documentation.
• Answer customer service issues quickly and ensure total satisfaction from all guest.
• Balanced Daily Cash drawers, journals and banking deposits and receipts. Shift Leader
Home Town Buffet - Sacramento, CA
June 2007 to December 2014
Started as a Dish Washer then went through the bakery, pantry and prep, and main cook until I got the Shift Leader position. My responsibilities as SL were: Opening the restaurant, have cash registers ready, give breaks and help whenever needed.
Education
High school or equivalent in Psychology
American River College - Sacramento, CA
January 2012 to May 2015
High school or equivalent
Skills
• Microsoft Word (8 years)
• 10 Key Calculator
• Multilingual
• Customer Service (10+ years)
• Spanish (10+ years)
• Microsoft Excel (3 years)
• Leadership Experience (10+ years)
• Supervising Experience (10+ years)
• Accounting (3 years)
• Food Industry (10+ years)
• Microsoft Office (4 years)
• Restaurant Experience (10+ years)
• Office Management (4 years)
• Restaurant Management (10+ years)
• Accounts Receivable
• Assistant Manager Experience (6 years)
• Guest Services (10+ years)
• Shift Management (8 years)
• Labor Cost Analysis
• English
• Retail management
• Data entry
• Food service
• Management
• Cash handling
• Kitchen Management Experience
• Purchasing
• POS
• Payroll
• Microsoft Access
• Bilingual
• Adobe Acrobat
• Food Safety
• Food Preparation
• Merchandising
• Profit & Loss
• Leadership
• Inventory Control
• Sales
• Human resources
• Customer support
• Financial services
• Conflict management
• Communication skills
• Interviewing
• Catering
• Financial Report Writing
• Front desk
• Clerical experience
• Recruiting
• Customer service
• Bilingual
• Guest services
Languages
• Spanish - Expert
Certifications and Licenses
Food Handler Certification
Assessments
Analyzing data — Proficient
July 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
General manager (hospitality) — Proficient
March 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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