Customer Service Front Office
Resume:
SHAMAR D. STONA- WILLIAMS
Address: *** * *** ******, ****** Beach SC 29577 ︎ Email: **********@******.*** ︎ Telephone: 843-***-****
OBJECTIVE
Detail-oriented individual seeking to help your company achieve its goals. My excellent customer service skills and dynamism can be of great help. I’m dedicated to delivering top-quality results.
EXPERIENCE
CoastalCom
Call Center Representative 2024- present
Making outbound
Updating customers records
Inputting data in computer
Logging calls
Jamaica National Bank
Operation Support Officer 2016- 2024
Opening new accounts
Issuing new ATM cards
Handling inquiries
Giving financial advice
Quest Security Services
Client Service Manager 2022- 2015
Managing the accounts of new and existing clients
Doing site visit to ensure good service standards
Managing billing & collection
Preparing bank lodgments
Supervising six (6) front office staff
Covenant Insurance
Customer Service Specialist 2010- 2012
Setting up new motor insurance policies
Setting up new claims
Answering the switchboard telephone
Keeping the front office in good order
Handling incoming & outgoing mails
EDUCATION
High School Diploma – Saint Mary Technical High 2003- 2008
Certificate of outstanding achievement in:
Mathematics, Information Technology, English Language.
Certificate in Customer Service – Stony Hill Academy College 2020- 2012
AWARDS AND ACKNOWLEDGEMENTS
Valedictorian – Saint Mary Technical High School Class of 2008
Employee of the Year - Jamaica National Bank 2019
Most flexible & dependable employee – Covenant Insurance 2011
References:
Mr. Horace Hines
Jamaica National Bank
Ms. Christina Hester
ANDERSON BROTHERS BANK
Contact this candidate