Customer Service Hr Manager

Rita Esber

**** ** **** **, *** ***, Miami, Florida, USA, 33145

786-***-**** - ****.*****@*****.***

June 21st, 2024

Attention: HR Department

Dear HR Manager,

As a fluent bilingual Spanish/English speaker with many years of financial experience, the Truist Bank would offer a fascinating next step in my US banking career. After my bachelor’s degree in Computer systems, I spent many years working in corporate finance concentrated around South America. I have considerable experience in operations, customer services, and risk analysis. After that, I led my own business for eight years, where I have managed closely on dozens of people and providers' commitment to providing exceptional customer service.

In Canada -after taking a break in my career- I returned to school, graduating as an Early Childhood Educator working in several educational settings and participating in various community works taking leadership roles.

In the US, I am committing myself to outgoing professional development through workshops, online courses, and a license in financial assessor, such as 2-14 Resident Life, Including Annuities & Variable Contracts, Agent License (completed) and Series 6 investment license (in progress) by Primerica.

I am particularly drawn to company’s commitment to excellence and its reputation for providing innovative financial solutions. Your emphasis on fostering a positive and inclusive work environment aligns with my values. Enclosed is my resume, which details my professional experience and accomplishments.

Sincerely,

Rita Esber

Rita Esber

3181 SW 13th St, Apt 416, Miami, Florida, USA, 33145

786-***-**** - ****.*****@*****.***

Professional Summary

Enthusiastic and detail-oriented Computer engineering with a strong foundation in learning and development programs. Proficient in global finance processes, digital platforms, and quality service, developed through day-to-day operational focal points. Eager to bring a fresh perspective and a commitment to an out-of-the-box thinking approach. Satisfactory NMLS background check.

Professional Experience

Computer System Analyst Apr 2022 – Current

Winhold Montessori Schools, Inc, Miami, FL, USA

• Led the analysis, design, and implementation of a virtual training system for staff and prospective employees, enhancing overall productivity.

• Assisted in the design and implementation of a pre-K virtual learning platform that integrates school curriculum with children’s homes, demonstrating adaptability and a commitment to quality education.

Classroom Supervisor & IL Spanish - Language Instructor Jan/2020- Dec/2022 Waterloo Catholic District School Board, Kitchener, Canada

• Ensuring a safe and secure learning environment in accordance with the health and safety protocols for school-age children.

• Ensuring and maintaining proper documentation of students’ records required by the IL program. Licensed Home Child Care provider - Wellington County Feb/2014- Dec/2019 Y.E.S. Daycare Inc., Guelph, Canada

• Planning activities/games suitable for children in different stages of development.

• Analyze and organize data management through pivot table in Microsoft Excel. Community Life Facilitator – Student Housing Services Nov/2012- Nov/2013 University of Guelph, Guelph, Canada

• Provided support, information, and referrals to Guelph city-wide resources for inclusion in the society and to meet the needs of 62 students/workers and their families in two large communities in the University of Guelph.

Business Owner - Restaurant Jan/2004 – Oct/2012

Delicia Dietetica, C.A., Caracas, Venezuela

• Demonstrated exceptional skills in recruiting, training, and motivating employees in customer service positions, fostering a positive and productive work environment.

• Administered all necessary legal documentation and adhered to all regulations, ensuring business compliance.

• Assumed assistant roles as needed, showcasing versatility and a team-oriented mindset.

Rita Esber

3181 SW 13th St, Apt 416, Miami, Florida, USA, 33145

786-***-**** - ****.*****@*****.***

Educational Qualifications

Conestoga College - Kitchener, ON, Canada

Associate Degree, Early Childhood Education Diploma Aug/2021 Bicentennial University of Aragua -Caracas, D.C., Venezuela Bachelor’s Degree, Computer Systems Engineering May/2003 Deemed equivalent to a 4-year bachelor’s degree by Canada ICAS #13012605 Deemed equivalent to a 4-year bachelor’s degree by the US The Trustforte Corporation. Languages

• Spanish — Advanced

• English — Advanced

• Arabic — Native

• French & Italian — Beginner

Skills

Microsoft Office

Project Management

Help Desk

Risk Management

Transaction processing

Credit Risk & collections

Operations

Learning & Development

Innovation

Global Client Respect/Service

Financial advisor

Work independently

Day-to day operational focal point

Multi-Tasking

Troubleshooting

Negotiation

Customer Services

Operational risk

Data analyst

Information System Architecture

Business operations

Statistical modeling

Design & deliver training programs

Strategic planning

Strategic thinking

Risk Management

Teamwork and Interpersonal skills

Strong Written and verbal communication skills

Attention to detail

Documentation and Information Technology

Typing skills

Technical end-user support

Diplomas & Certificates available upon request

Contact this candidate