Administrative Assistant Executive
Resume:
Robin Mayer
*************@*****.***
Sherwood, OR 97140
SUMMARY
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
SKILLS
Excellent customer service in person and on the phone.
Manages resident satisfaction and various other reports.
Manages the master meeting calendar for the Home Office.
Coordinates travel arrangements, including flights, hotels and car rentals.
Assists in coordinating company lunches and functions.
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
Special projects as requested. Billing Dispute Resolution
Research and Due Diligence
Customer Engagement
Discrepancy Resolution
Error Revision
Customer Service
Invoicing Edit reviewing and correction
Office receptionist, receive calls and visitors, answer general information questions.
Process outgoing mail, and open and distribute incoming mail.
Attended team meetings, took notes, and prepared minutes in a draft form for editing and approval.
Coordinate scheduling of conference rooms.
EXPERIENCE
Emerald Staffing Hiring Agency
Lake Oswego, OR
Oct 2023 to current
Job assignment: Wagner-Smth Equipment October 2023 to current. Assignment was completed. Assignment: Receptionist/Office Assistant
Resolver Specialist 1
Yellow/Reddaway
Overland Park, KS
Yellow Freight/ Jan 2013 to October 2023
Managed and resolved incidents according to service agreements.
Coordinated and managed various programs or projects to achieve established
objectives.
Balanced competing priorities through deliberate project and time management
practices.
Leveraged specialized knowledge to act as subject matter expert within organization.
Facilitated productive clinical and technical customer relationships through intentional
external communications.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained positive working relationship with fellow staff and management.
Utilized document management system to organize company files, keeping up-to-date
and easily accessible data.
Identified needs of customers promptly and efficiently.
Investigated and resolved issues to maintain billing accuracy.
Researched and resolved billing inconsistencies and errors through individual and
collaborative analysis.
Temp Worker
Portland, OR
Express Personnel Services/ Apr 2011 to Dec 2012
Carried out individual work in various capacities to promote business and achieve
assigned goals.
Liaised with other workers to perform duties, responsibilities and tasks, advancing
objectives.
Navigated multiple computer systems and applications and utilized search tools to find
information.
Recorded production details and accurately entered data into computerized systems.
Assisted with Accounts Payable/Receivable
Input payment history and other financial data to keep customer accounts up-to-date
in system.
Executive Assistant
Santa Clara, CA
NelCo Building Maintenance/ Dec 2007 to Feb 2011
Maintained company confidence and protected business operations by keeping
sensitive information confidential.
Opened, read and replied to e-mails, letters and correspondence on behalf of
executives.
Coordinated meeting and work schedules for staff teams and executives.
Scheduled and arranged travel and hotel reservations for meetings, conferences and
seminars.
Tackled and addressed top-level, high-priority issues with professional administrative
discretion.
Screened phone calls for executives to instantly identify priority clients and filter out
spam calls.
Entered customer information and updates in database system to track leads,
interactions, relationships and propel sales opportunities.
Leveraged word processing software to create proposals, letters and memos.
Created and maintained computer- and paper-based filing and organization systems
for records, reports and documents.
Relayed messages, retrieved reports and printed documents for co-workers to assist
with office workflow.
EDUCATION AND TRAINING
Master of Science: Organization and Management
Capella University Jun 2011
Minneapolis, MN
Bachelor of Science: Organization and Management
Anthem College - Phoenix Jul 2008
Phoenix, AZ
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