Package Handler Customer Service
Resume:
Jamal Black
Accokeek, MD *****
*******@*****.***
I am a reliable team worker who is a proactive leader. I enjoy learning new tasks and challenging myself to new opportunities to gain knowledge of growth and development within a company. Authorized to work in the US for any employer
Work Experience
Package Sorter
UNITED PARCEL SERVICE-Springfield, VA
August 2023 to Present
I sort packages along the sort aisle making sure that every package is correctly processed to their final destination. I also process hazmats and redirect missorts for reprocessing in the DA department. Package Sorter
FedEx Ground-Upper Marlboro, MD
June 2020 to July 2023
I was a package handler and also the team leader in the Sorting Towers. I also reprocessed packages that have gotten sorted to the wrong destinations and belt lines. I communicated with the supervisors and managers of the sort shift to make sure that all packages are processed in the system accurately. Package Handler
United Parcell Service UPS-Alexandria, VA
May 2019 to May 2020
I was a package handler and performed the duties as a loader, unloader, and sorter. I processed and help to ship packages onto trailers for businesses and residences. Customer Service Representative
Teleperformance USA-Shreveport, LA
September 2014 to April 2017
I performed tasks with helping customers on several different accounts in an inbound call center. I offered detailed technical support based on the company's policies. I also updated customer's accounts as needed.
Offered detailed technical support based on the company's standards. Education
General educational development
Clark Atlanta University - Atlanta, GA
August 1999 to May 2000
General educational development
Prince George's Community College - Largo, MD
June 1998 to May 1999
General educational development
Texas Southern University - Houston, TX
August 1997 to May 1998
Advanced General Studies Developement
Bishop McNamara High School - Forestville, MD
August 1993 to May 1997
Skills
• Warehouse Experience
• Packaging
• Waste sorting
• Load & unload
• Customer service
• Data entry
• Restaurant experience
• Dishwashing
• Kitchen experience
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