Customer Service Representative
Resume:
EMPLOYMENT HISTORY
MAR **** - PRESENT
Customer Service Representative, Convergys, Remote,LA
MAY 2017 - FEB 2021
Customer Service Representative, Alorica, Remote,LA JUN 2015 - APR 2017
Customer Service Representative, Afni, Remote,LA
MAR 2012 - JUN 2015
Sales Associate, Target, Houma,LA
Thibodaux, US, 70301
**************@*****.***
SHEMICO JOHNSON
PROFESSIONAL SUMMARY
Customer Service Representative with 9 years of experience enhancing customer satisfaction and efficiency. Proven track record in streamlining workflows, boosting efficiency by nearly 20%, and improving team performance through effective mentoring. Adept at managing high-stress situations and resolving conflicts, consistently surpassing client satisfaction metrics.
Maintain professional attitude, promptly respond to inquiries, and resolve complaints ensuring customer satisfaction. Communicate through various channels, process orders, and keep detailed records of interactions. Manage a team of junior representatives, provide feedback, and coordinate with colleagues for efficient service. Streamline customer service workflows, boosting efficiency by 19.8% and enhancing overall customer satisfaction. Mentor and coach junior representatives, fostering a collaborative environment and improving team performance. Driven professional focused on achieving goals, known for punctuality and dedication to high-quality work. Implemented new customer service workflows, increasing efficiency by 19.8% and enhancing satisfaction. Deliver high-quality customer service across multiple channels, consistently surpassing client satisfaction metrics. Handle sensitive customer data with confidentiality, strictly adhering to privacy policies. Committed to continuous learning and collaboration, fostering a positive work environment through effective communication and teamwork.
Implemented process improvements that elevated customer satisfaction scores by 20%, showcasing strong analytical skills. Mentored new team members, enhancing their onboarding experience and boosting team productivity through collaborative training.
Managed high-stress situations and resolved conflicts, enhancing team efficiency and collaboration. Handled customer inquiries courteously, ensuring records were current and accurate. Promptly answered customer calls, reducing wait times and improving satisfaction. Resolved complaints empathetically, boosting loyalty and repeat business. Developed product knowledge, offered informed recommendations addressing customer needs. Meticulously punctual and dedicated, ensuring every task is completed with precision and attention to detail. Facilitated cross-functional team meetings to streamline processes, improving overall service efficiency. Process sales transactions with precision, ensuring accurate payment handling and customer satisfaction. Meet sales targets by maintaining a strong sales pipeline and effective communication. Manage inventory to align stock levels with daily sales demands, improving stock availability. Enhance checkout speed, leading to improved customer satisfaction and repeat business. Boost sales through exceptional customer service, contributing to overall store performance. Collaborative team player with excellent communication skills, committed to supporting colleagues and contributing to team success.
Deliver exceptional customer service to drive sales and enhance store performance, consistently achieving sales targets. JAN 2009 - FEB 2012
Front Desk Clerk, Best Western, Houma,LA
SKILLS
Time management Problem-solving
Attention to detail Sales
Inbound/Outbound Calls Customer Service
EDUCATION
MAY 2001
High School Diploma, Thibodaux High School
Coordinate with departments to fulfill guest needs, boosting satisfaction scores and retention. Resolve guest complaints promptly, enhancing overall guest experience. Respond to online reviews within 48 hours, maintaining positive hotel reputation. Manage check-ins, reservations, and payments, ensuring smooth front desk operations. Report maintenance issues for immediate resolution, upholding facility standards. Dedicated professional with a strong work ethic, always striving to exceed goals and deliver outstanding results. Coordinate team efforts to streamline guest services, achieving a 10% increase in overall guest satisfaction.
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