Customer Service Experience

DAHMONI WILLIAMS

Avondale, AZ ***** · 602-***-****

*********@*****.*** ·

I am a customer-oriented problem solver with ability to adapt to new situations seeking

a customer service position. I am Responsible, People Oriented, Organized and a Team

Player with integrity and confidence. Great customer service skills, Very Determined with

everything I am involved with.

EXPERIENCE

SEPTEMBER 2019 – JANUARY 2023

24-7 INTOUCH (REMOTE)

Reviewed consumer claim adjustments regarding dealerships.

Resolving conflict and negotiating with others

Kept record of consumer interactions including compliments and complaints

MARCH 2020 – AUGUST 2022

CORNERSTONE STAFFING

Take inbound and outbound calls for consumers.

Collecting and resolving account while using a collective approach.

Negotiated resolutions for different auto loans.

Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience.

JANUARY 2022 – APRIL 2022

ANODYNE INDEPENDENT LIVING SPECIALISTS

Assisted clients with daily tasks such as cooking, cleaning, and keeping clients occupied.

Transported clients to different destinations such as doctor appointments, church and to get food.

Being a great companion for clients

JULY 2021 – NOVEMBER 2021

OPEN NETWORK EXCHANGE (ONE)

Made outbound calls using attractive marketing campaigns.

Responsible for selling travel packages and cruises.

Serviced all products and services for consumers.

Met monthly performance targets.

DECKERS BRANDS

• responded to chats regarding customers missing or lost orders

• took inbound calls regarding customers orders

• placed orders for customers through chat or via phone

• took notes during and after each call

February 2024- June 2024

Robert half staffing- u.s passport agency

• answered inbound calls regarding passport general questions

• set appointments at passport agencies

• qualified customers and sent out emails & information

EDUCATION

MAY 2021

HIGHSCHOOL DIPLOMA, La joya community highschool

SKILLS

First aid certification

Communication skills

Phone etiquette

Analysis skills

Food preparation

Data entry

Customer service

marketing

Contact this candidate