Desktop Support Technician

Rahul S. Jaiswar

Email: ************@*****.*** Tel: 979-***-****

LinkedIn: Rahul Jaiswar

Professional Summary

Dedicated Desktop Support Technician with extensive experience in hardware configuration, software installation and system troubleshooting. Experienced in managing operating and filing systems, providing network support, and resolving conflicts within application software. Proficiency in Microsoft Excel and Word, coupled with strong organizational and communication skills, enabling effective multitasking and problem-solving. Strong people skills and adept at collaborating with team members on projects and developing support solutions to improve reliability.

Professional Experience

AI Training Administrator

Cyber-Gardener, San Jose, CA

April 2024 - Present

• Develop and maintain AI training programs, including data collection, preprocessing, and augmentation.

• Conduct regular audits of training data to maintain data quality and integrity.

• Stay up-to-date with the latest advancements in AI and machine learning technologies to integrate best practices.

• Provide training and support to team members on the effective use of AI tools and methodologies.

• Document training processes, methodologies, and outcomes for continuous improvement and knowledge sharing.

Programmer Analyst

Slipstream IT LLC, Blue Bell, PA August

2022 – November 2022

• Designed, developed, tested, and supported software applications.

• Collaborated with a team of software engineers to create a chat-based application called

"Looking for Group-In Real Life," focusing on relational database design and management.

Network Deployment Team Lead

Blinn College, Bryan, TX

• Led a four-person team to deploy an enterprise network, involving IP addressing, user access control management, hardware configuration, software installation, and testing.

• Directed a team in troubleshooting and repairing computer hardware and installing necessary software for educational purposes.

Administrative Assistant

Prospective Student Relations Office, Blinn College, Bryan, TX

• Managed scheduling for campus tours and events.

• Provided campus tours and information sessions to prospective students and their families. Knowledge and Skills

Network Technologies

• Proficient in Packet Tracer for monitoring packet transmission over virtual networks.

• Cisco Certified Network Associate: Skilled in IP addressing and subnetting.

• Experienced with Wireshark for ensuring sufficient network bandwidth.

• VMware expertise for enterprise network functions.

• CompTIA Network+ certified.

Software Development and Operating Systems

• Python

• Java 8

• Unix/Linux

• MySQL

Other Skills

• IBM SPSS

• Microsoft Office Suite

• Project Management Professional (PMP) based on PMBOK7 Academic Credentials

Master of Science in Information Systems

Trine University, Expected May 2025 GPA 4.00

Bachelor of Science in Information Systems with a concentration in Networking Sam Houston State University, May 2018 GPA 3.42

Diploma in Computer Science

Blinn College, May 2016 GPA 3.29

Certifications

• Cisco Certified Network Associate (CCNA)

• CompTIA Network+

• Project Management Professional (PMP)

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