Customer Service Shift Supervisor

Tara Csatlos

Ridgecrest, CA

Phone: 281-***-****

Email: *********@*****.***

Summary:

Dedicated and customer-focused professional with a strong commitment to delivering exceptional service. With over ten years of experience in customer-facing roles, I have developed excellent communication and problem-solving skills. Known for my ability to connect with customers on a personal level, I ensure their needs are met with care and attention to detail. I am committed to continuous learning and self-improvement, always seeking opportunities to expand my skill set and contribute to team success.

Work History:

CVS Pharmacy

Shift Supervisor RX

August 2019 - May 2024

· Managed daily operations as a shift supervisor, ensuring smooth store functioning through effective opening and closing procedures.

· Oversaw cash handling procedures, maintaining financial integrity through accurate register balancing and resolution of discrepancies.

· Provided exceptional customer service by addressing inquiries and resolving complaints promptly and professionally.

· Received specialized training in pharmacy operations to assist pharmacists with prescription processing and customer consultations.

· Supported team members, fostering a positive work environment focused on collaboration and efficiency.

Career Break

During the time between July 2018 to August 2019, I was in the middle of relocating into a new home.

McDonald's

Cashier

February 2018 - July 2018

· Operated various stations including fry grill, drive-thru, and front register, efficiently handling customer orders and payments.

· Demonstrated strong communication skills to ensure accurate order taking and customer satisfaction.

· Maintained cleanliness and organization of lobby and workstations to uphold company standards.

· Collaborated with team members to streamline workflow during busy periods, contributing to overall team success.

Career Break

During the time off between July 2017 to February 2018 I was focusing on my academic pursuits.

Goodwill Industries

Cashier

January 2017 - July 2017

· Managed cash register duties with accuracy, providing excellent customer service.

· Assisted with inventory management to maintain a well-organized store environment.

· Addressed merchandise and store cleanliness issues promptly to uphold brand image.

· Collaborated with colleagues to maximize productivity and foster a positive team dynamic.

Education:

•John A. Logan College, Carterville, IL

Associates in Arts

Graduated: May 2018

•Carbondale Community High School, Carbondale, IL

High School Diploma

Graduated: May 2013

Skills:

· Communication: Clear and professional in verbal and written interactions.

· Problem-solving: Skilled in analyzing and resolving issues efficiently.

· Teamwork: Collaborative and goal-oriented approach.

· Time Management: Organized and adept at meeting deadlines.

· Attention to Detail: Meticulous in maintaining high-quality standards.

· Adaptability: Flexible and eager to learn

Additional Information:

Extracurricular Activities:

AFJROTC (Air Force Junior Reserve Officer Training Corps):

· Participated in drill events, promoting leadership and teamwork skills.

· Contributed to community service initiatives such as road clean-ups and Toys for Tots.

· Supported troops overseas through care package initiatives.

FFA (Future Farmers of America):

· Raised goats, gaining practical knowledge of animal husbandry and agriculture.

· Prepared and presented goats for judging, showcasing dedication and meeting expectations.

· Participated in FFA events and competitions, promoting camaraderie and agricultural awareness.

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