Customer Service Call Center
Resume:
314-***-**** ************@*****.***
MAURICE
SULLIVAN
PROFILE
Driven and adaptable professional with a comprehensive background in customer service, finance, law enforcement, and communication. Proven track record in leadership, team collaboration, and problem-solving. Recognized for excellence in customer service and proficiency across diverse roles. SKILLS WORK EXPERIENCE
• Customer Service
• Leadership and Team
Collaboration
• Adaptability and Quick
Learning
• Problem Solving and
Decision Making
• Regulatory Compliance
and Documentation
• Communication
• Safety and Security
Management
• Time Management and
Organization
Senior Hearing Consultant
ADP Unemployment Group
04/2022 - Present
Production
Anheuser Busch
10/2021 – 03/2022
o Proactively ensure adherence to safety protocols and standards in industrial settings
o Conduct regular safety inspections and audits to identify and mitigate potential hazards.
o Implement safety procedures and guidelines to promote a safe working environment for all employees.
o Conduct thorough quality control checks throughout production processes to ensure adherence to specifications and standards.
o Utilize measurement tools and inspection techniques to monitor product quality and identify deviations.
o Respond promptly to equipment alarms and deviations, troubleshooting issues to minimize disruptions.
o Operate forklifts and other material handling equipment safely and efficiently.
SKILLSOFT CERTIFICATIONS
• Acting with Diplomacy
and Tact
• Professional in Human
Resources –
Employment Legislation
• Generative AI and Its
Impact to Everyday
Business
• Professional in Human
Resources –
Introduction to PHR
Exam
• Navigating AI Ethical
Challenges and Risks
• Moving from Bias to
Inclusion in a DEI
Journey
o Transport materials and supplies to designated areas, following safety protocols and loading/unloading
procedures.
Loan Processor
LCO Financial
09/2021 – 03/2022
o Actively and Consistently Support Efforts to Enhance Customer Experience.
o Effectively Present and Discuss Charter Products and Services.
o Manage Customer Interactions Professionally and Efficiently. o Effectively Address Customer Questions, Complaints, and Concerns
o Facilitate Customer Issue Escalations to Local
Management/Support.
o Accurately Document Customer Account Records.
o Comply with Company and Call Center Policies and Procedures.
o Remain Current and Knowledgeable on Supported
Products.
o Participate in Quality Coaching Sessions.
Customer Support Specialist
Spectrum
12/2020 – 08/2021
o Actively and Consistently Support Efforts to Enhance Customer Experience.
o Effectively Present and Discuss Charter Products and Services.
o Manage Customer Interactions Professionally and Efficiently. o Effectively Address Customer Questions, Complaints, and Concerns
o Facilitate Customer Issue Escalations to Local
Management/Support.
o Accurately Document Customer Account Records.
o Comply with Company and Call Center Policies and Procedures.
o Remain Current and Knowledgeable on Supported
Products.
o Participate in Quality Coaching Sessions.
Corrections Officer
St. Louis City/County Government
09/2012 – 10/2020
o Monitor and supervise inmates within detention facilities to ensure safety and security.
o Regulate inmate behavior and enforce facility rules and regulations.
o Conduct regular checks and inspections to maintain order and discipline.
o Administer care and support to inmates, addressing medical and psychological needs.
o Facilitate rehabilitative programs and activities to promote inmate well-being and development.
o Collaborate with healthcare professionals and counselors to support inmate rehabilitation.
o Maintain custody of inmates during incarceration, ensuring no unauthorized movement or escape.
o Follow established protocols and procedures for secure confinement and transport.
o Safely transport and escort inmates within designated secure areas as per legal and procedural requirements.
o Respond promptly to security breaches or incidents to mitigate risks and maintain control.
o Document incidents, accidents, and infractions accurately and comprehensively.
o Prepare reports detailing events, actions taken, and outcomes for administrative review and legal purposes. o Enforce facility policies, rules, and regulations to uphold security standards and inmate discipline.
o Implement disciplinary actions as necessary, adhering to due process and procedural fairness.
o Intervene in physical altercations between inmates, employing de-escalation techniques and physical restraint as necessary.
o Protect inmates and fellow officers from harm, ensuring a safe and secure environment.
o Administer CPR, first aid, and emergency response procedures as needed.
Execute evacuation protocols during emergencies such as fires, natural disasters, or facility breaches.
EDUCATION
HS Diploma
Lindbergh Senior High School
1994 – 1998
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