Customer Service Office Manager
Resume:
Percella M. Bennett
*********@***.***
Customer Service with over 25 years of professional experience. Excellent interpersonal, group presentation, and written communication skills, with a strong emphasis on customer satisfaction.
EDUCATION: Antelope Valley High School AV College
SPECIAL SKILLS:
● Office Manager
● Work well independently and Team Player
● Effective problem solving and organizational Skills
● Able to quickly adapt to changing environments
● Data Entry, Heavy Phone Skills
● Office Outlook Microsoft Word
● Skip Tracing
● MS Excel
● FHA/VA and Conventional Guide Lines
● Escrow & Title
● DU/DO
● File Net / P8
● Info Port
● Empower
● Call Center
PROFESSIONAL EXPERIENCE:
All About Truckin Family Busines)
August 2016 – August 2023
Collaborating with staff members to formulate and implement transportation related procedures as well as company revenue goals and customer service objectives. But not limited to ability to handle high volume phone calls from outside partners calling to ensure deliveries to several locations, as well as customer satisfaction, crunching numbers managing the companies investments, risk management, budgeting, planning strategizing and decision making
Dillards
June 2015 – April 2017
Sales associate
My duties as a sales specialist includes greeting and assisting customers in selecting products, providing information about products, preparing bills, offering suggestions to the customer to meet their requirements and many more.
Unio Bank Randstad Staffin)
May 2014 – July 2014 Loan Reviewer
Responsible for reviewing title policies post-closing against recorded Deeds of Trust for accuracy and perfection of the collateral; reviewing loan documents against system information to ensure accuracy, requesting corrections when necessary; following up with title companies for outstanding title policies, recorded deeds of trust. Bank of America (Pionear Recruiting) July 2012 – May 2013 Mortgage Processor Representative
Specialize in FHA Loan Modifications/Default Mortgage Loans. Core responsibilities include processing routine transactions, documenting loan history, respondent to customer or other 3rd party inquiries, research driven, prepare documentation, and analyze requests in accordance with established guidelines to determine appropriate course of action.
Prepare Loan Modification submissions for Underwriter approval. Submissions include; title, credit, government clearance reports, borrower applications and all other borrower related documentation required to expedite loan approval. Constant interaction with Customer Relationship Manager and Underwriter to address any outstanding conditions needed to proceed in a timely manner with approved trial payments and
loan modifications.
Deliver high-quality, error-free work that is exact and complete by paying close attention to detail.
Maintain an organized approach to managing daily activities while juggling multiple demands to achieve efficiency and productivity.
Clearly convey information and ideas through a variety of channels to the customer. Focus on servicing the customer by demonstrating a sense of urgency, dedication, courtesy, accuracy and efficiency.
Foster strong collaboration with team members and business partners Got Mortgage
January 2008 – June 2012 Office Manager/ Loan Processor Specialize in FHA Loan Modifications/Default Mortgage Loans. Core responsibilities include processing routine transactions, documenting loan history, respondent to customer or other 3rd party inquiries, research driven, prepare documentation, and
analyze requests in accordance with established guidelines to determine appropriate course of action.
American Home Loans & Investment
November 2005 – January 2008 Home Mortgage Consultant: Duties included but not limited to generating 10 to 20 loans per month, ensuring borrowers understood programs for which they were applying. I also have Arm experience, as well as the Access program.
Processed loans, Opened Escrows & Title, responsible for scheduling of appraisals.
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