Business Analyst Project Management

Pounami Bose

Business Analyst

Houston, TX 832-***-**** *******.****@*****.***

SUMMARY

● 5+ years of experience in Business analysis, requirement gathering and management, documentation, and reporting.

● Utilizes MS Visio and Lucid chart, coupled with BPMN knowledge, for efficient business process documentation and improvement.

● Expertise in creating and managing project documentation, including FRD, BRD, SRS, user stories, and use cases.

● Utilizes SAP Business Objects, IBM Cognos, and Oracle BI for actionable business insight also have a knowledge in data analysis and visualization tools such as Microsoft Excel, Tableau, Power BI, and SQL.

● Demonstrated expertise in project management using MS Project and Jira, ensuring successful project execution and delivery.

● Hands-on experience with Salesforce and Microsoft Dynamics 365, focusing on enhancing customer engagement and satisfaction.

● Proven leadership abilities with a focus on time management, problem-solving, negotiation, decision-making, and effective documentation and presentation.

● Proficient in Rational RequisitePro and Axure RP, ensuring thorough and effective management of project requirements. EDUCATION

Master of Science in Computer Science Assam University, India Bachelor of Science in Computer Science Assam University, India SKILLS

Methodologies: Agile, Waterfall

Business Process Modeling: MS Visio, Lucid chart, BPMN knowledge Collaboration and Documentation Tools: Confluence, Microsoft Teams, Slack, FRD, BRD, SRS, User stories, use cases. Business intelligence tools: SAP Business Objects, IBM Cognos, Oracle BI Data Analysis and Visualization Tools: Microsoft Excel, Tableau, Power BI, SQL Performance Testing Tools: JMeter, LoadRunner

Automated Testing Tools: Selenium WebDriver/RC/IDE/Grid, TOSCA, Junit, TestNG, JMeter, SoapUI, Cucumber Project Management Tools: MS Project, Jira

Customer Relationship Management (CRM) Systems: Salesforce and Microsoft Dynamics 365 Soft Skills: Time management, Leadership, Problem-solving, Negotiation, Decision-Making, Documentation and Presentation

Requirements Management Tools: Rational RequisitePro and Axure RP Operation System: Windows, Mac OS

EXPERIENCE

AIG, TX Sep 2021 – Current

Business Analyst

● Lead cross-functional teams through the planning, execution, and completion of projects using both Agile and Waterfall methodologies.

● Utilizing MS Visio and Lucid chart to map and optimize business processes, ensuring efficiency and clarity in workflow.

● Improved team communication and collaboration using Confluence, Microsoft Teams, and Slack, resulting in a 20% reduction in project-related misunderstandings.

● Expertise in Selenium Automation using Selenium WebDriver, Selenium IDE, Java, TestNG & Maven tested bug fixes and coordinates with developers in release of bug fixes meeting timeline.

● Created manual Test Cases in JIRA for various User Stories based on Release and Sprint Plan validated SOAP responses by using assertions like XPath match, schema compliance, contains, SOAP fault etc.

● Conduct sophisticated data analysis using SQL, and present findings through Tableau for visualizations.

● Collaborated with end-users to gather feedback and implemented system improvements, contributing to a 25% increase in user satisfaction scores.

● Executed test cases and test scripts for manual and automation testing. Defects are raised in the JIRA for logging, tracking, and reporting bugs in the application.

● Work with the project teams across domains, analyze requirements and design specifications to develop comprehensive test strategies, test plans, test cases and test scripts.

● Demonstrate strong leadership by guiding teams towards common goals and resolving conflicts effectively.

● Use Rational RequisitePro and Axure RP for gathering, analyzing, and prioritizing user and system requirements. Centene, TX Mar 2019 - Sep 2020

Business Analyst

● Implemented Rational RequisitePro and Axure RP, reducing the time spent on requirements gathering by 15% and improving the accuracy of project specifications.

● Facilitate regular stand-ups, sprint planning, and retrospective meetings to ensure project alignment with business goals.

● Apply BPMN knowledge to create standardized, easy-to-understand process diagrams for diverse business functions.

● Develop and maintain critical documentation including FRDs, BRDs, SRS, user stories, and use cases.

● Designed and developed Power BI graphical and visualization solutions with business requirement documents and plans for creating interactive dashboards.

● Involved in Functional Testing, Integration Testing, Regression Testing, System Testing and User Acceptance Test conducted GUI Testing manually and entered the result in Jira.

● Strong knowledge in web services testing via Tool SOAP UI/ Restful web services performed data driven testing using Selenium WebDriver and TestNG functions which reads data from property and XML files.

● Create and present reports to stakeholders, highlighting key business metrics and actionable intelligence.

● Employ time management and decision-making skills to prioritize tasks and make informed, timely decisions. Unum, TX Apr 2017 - Nov 2018

Business Analyst

● Effectively utilized Agile practices within the Software Development Life Cycle (SDLC) to establish and refine process standards and procedures.

● Successfully delivered key project documentation, including use cases, Business Requirements Documents (BRD), Functional Requirements Documents FRD), and test plans.

● Managed projects using MS Project and Jira, consistently achieving project goals within or ahead of schedule, resulting in a 98% success rate.

● Conducted Fit-Gap analyses, User Acceptance Testing (UAT), SWOT Analysis, and Cost-Benefit Analysis. Efficiently managed change requests and communicated critical updates to senior management.

● Designed and developed Power BI graphical and visualization solutions, aligning with business requirements to create interactive dashboards.

● Implemented defect tracking mechanisms using HP Quality Centre and Jira and conducted thorough reviews in subsequent application development iterations.

Contact this candidate