Technical Support Specialist

MICHAEL RAVITZKA

Cambridge MA *****

*********@*****.***

EXPERIENCE

Passionate tech enthusiast dedicated to keeping clients happy. Skilled at understanding user needs, offering smart solutions, and making systems run smoother with upgrades and new services. I've managed projects from start to finish, coordinating everything from tech installations to defining project goals and making sure we stick to our schedule. Great at connecting with clients and partners alike.

Epic, Cisco Meraki, Network infrastructure, Network Cabling, MS Active Directory, Jira, Connect Wise, LogMeIn, MS OS, macOS, Thin-Client, Microsoft 365, Vlookups, Salesforce, Citrix, RFQ, Data Center, Vendor Management. EMPLOYMENT

Boston Childrens, PPOC Boston MA, IT Field Service Engineer 2016-April 2024

• Configured and deployed Cisco Meraki network infrastructure for multiple clients, ensuring optimal performance and security.

• Diagnosed and resolved technical issues for end users, resulting in decreased downtime and increased productivity.

• Collaborated with cross-functional teams, vendor and suppliers to implement software and hardware upgrades and system enhancements, improving overall system functionality.

• Provided on-site technical support and training to customers, ensuring seamless integration of new technology solutions.

• Deployed and serviced assorted BioMed devices (Cepheid Rapid PCR, Abbot IdNow) Audiology Systems Inc., New England based, Audiology Diagnostic Equipment, Field Technical Support Lead 2013-June 2016

Maintain customer loyalty by providing industry-leading service at each phase of the customer life cycle, from sales Support to product installation and after-sale, technical support.

• Provide pre- and post-sale tech support.

• Provide scheduled and timed technical support for medical practitioners throughout New England.

• Point of contact for the client for product HW and SW technical questions.

• Install, Maintain troubleshot all proprietary and other devices.

• Provide electromechanical and computer-based systems support.

• Provide customer on-site training.

• Software support and EMR migration, conversion.

• Network support and server build.

• Utilize Sales Force for scheduling, quoting and billing customers. Apex CoVantage VT RF Deployment Lead (project) 2011- 11/2012 Build, deployed and QC Gatekeepers in a SGS infrastructure (collectors and repeaters) Implemented Signal collectors/routers (Cell+Wireless LAN, WAN + DSL) throughout the state of VT for GMP and CVPS.

• Liaison with end clients and supplier.

• Negotiated access rights with property owners.

• Build and Install Repeater and Gate Keeper equipment at identified locations.

• Ensure the proper installation, operation, and function of equipment.

• Use tools as required in the installation, troubleshooting, reporting, and repair of electrical equipment.

• Test Equipment for RF

• Ensure integrity, safety, and accuracy of installations by checking for and reporting service requirements violations; conditions (i.e. grounds and irregular connections that might affect quality or continuity of service) and the proper functioning of the service's equipment.

• Perform Quality Audits on completed installations as required. OnForce, Lexington, MA (Per Diem NE Based Field Tech Support) 2009-2011 Field Solutions, Minnetonka, MN (Per Diem NE Based Field Tech Support)

• Assorted IT related Deployment Project throughout the North East for fortune 500 companies such as TJ Maxx, Walmart, and MacDonald.

Field Enterprise Specialist (VT-Based) Qualxserv, Tewksbury, MA. 2006-2009 enterprise products with a focus on Dell and Hughes VSat Field Tech and Dell DCSE EFS certified

• Provided Technical Field Support for enterprise and consumer products for Dell in VT and adjacent states

(Hardware and Software)

• Provided Technical Field Support for Hughes Enterprise products (Communication)

• Planed and coordinate projects for equipment installations for Dell (Servers) and Hughes (Communications equipment).

• Hands on installations and multi-disciplinary vendor coordination.

• Point person and SME for clients and main contact for receiving and responding to project-related field requests, resolving issues in a timely manner.

• Develop and maintain strong relationships with clients and vendors. Infrastructure Team Lead and Tech Lead (NY-based) 2001-2006 Rollouts.com, Chaska, MN

• Lead Tech, Ahold USA, (Stop & Shop) IBM AIX RS/6000 server deployment and integration, throughout the Northeast

Network Security Analyst, Infrastructure Team Lead (NY-based) 2000-2001 Perot Systems, Westbury NY

• Supervise team of a team of 4-6 network engineers supporting vendor deployment.

• Provided networking infrastructure for desktop deployment project.

• Reviewed and analyzed internal/external information, security management audits and procedures.

• Utilized auditing software for reporting and security implementations.

• Interacted with internal and external clients, refining procedures to ensure compliance. EDUCATION

• New York University, New York, NY

Creating, Publishing and Maintaining a Web Server on the Internet

• Hunter College, New York, NY ~ Psychology and Statistics

• School Of Visual Arts ---Photography

• Parsons School of Design---Photography

CERTIFICATIONS

• Project Management Certification Seminar, PMI-TTC, Bushkill, PA 2010

• Dell Enterprise, DCSE EFS, Tewksbury MA 2008

• Hughes Enterprise Specialist, Tewksbury MA 2008

• CTS-I, Certified Technology Specialist-Installations, ICIA's InfoComm/AVIXA 2002

• Project Management Seminar, PMI-PSC, Westbury, NY 2001

• BINDVIEW, Comprehensive Product Seminar, NYC 2001

• Network Engineering and Data Communication, NYC 1999

• Certificate in Internet Technologies, NYU, NY 1997

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