Customer Service Collision Center

Alexander Genis

** ********* **, **** *****, FL *2164

Phone: 215-***-**** Email: *********@*****.***

Objective:

Dedicated and accomplished Auto Body Shop Manager and Collision Center Estimator with a proven track record in insurance claims, estimation, and operational leadership. Seeking a challenging position to leverage expertise in driving efficiency, maximizing customer satisfaction, and ensuring top-notch collision repair services.

Skills:

Insurance Claims Handling

Accurate Estimation and Damage Assessment

Effective Leadership and Team Management

Comprehensive Operational Oversight

Staff Supervision and Training

Customer Service Excellence

Financial Management and Bottom-line Responsibility

In-depth Industry Knowledge

Collision Restoration and Auto Repair Expertise

Efficient Inventory Control

Technical Proficiency with Estimating Tools

Adherence to Compliance and Regulations

Professional Experience:

Gerber Collision & Glass, Melbourne, FL

Collision Center Estimator 2022 to Present

Excel in precise estimation and damage assessment for a high-volume collision center.

Collaborate with insurance providers to streamline claims processing and enhance customer satisfaction.

Implement and enforce operational standards, resulting in increased efficiency and quality.

Classic Collision, Daytona Beach, FL

Collision Center Estimator 2021 to 2022

Successfully managed estimation processes, optimizing accuracy and customer communication.

Led a team dedicated to delivering timely and exceptional collision repair services.

Upheld high standards of quality, resulting in increased customer loyalty.

Gerber Collision & Glass, Palatka, FL

General Manager 2017 to 2021

Provided effective leadership, overseeing all aspects of collision repair operations.

Successfully managed a team of professionals, optimizing productivity and customer satisfaction.

Implemented strategic initiatives that significantly increased overall profitability.

Collision Max and ABRA Company, Philadelphia, PA

Body Shop Manager 2015 to 2017

Spearheaded insurance responsibilities, estimation, and damage assessment.

Demonstrated strong leadership, overseeing organizational management, staff training, and customer service.

Managed a team of 14 employees, ensuring daily operational excellence.

Education:

Pennsylvania Insurance Department, Philadelphia, PA

Motor Vehicle Physical Damage Appraiser

License #755163 Expiration Date: June 30, 2024

Automotive College, Kiev, Ukraine

Bachelor Diploma 1979-1984

References:

Available upon request

Contact this candidate