Customer Service Call Center
Resume:
Vivian Huffman
Birmingham, Alabama 35226
*-****-*********@*****.***
Objective
To obtain a position that will utilize my expertise and experience as a manager in customer service and sales. I will bring a wealth of knowledge.
Experience
2015-present
Department Manager of Cosmetics Von Maur
Managing 7 employees
Coaching all sales associates on fostering great customer service according to Von Maur standards. Review all sales performances on a weekly basis. Role playing on how to grow each major counters: Bobbi Brown, Clinique,Estee Lauder,Fragrances and Speciality Counters.
1999-March, 2013 AT&T Wireless
Birmingham, Al
Sales Manager
Coaching and developing a team of 15
Assisting reps with understanding the goals of AT&T and of the team
Motivating the team by creating contest and reward representatives that exceed the company goals as well team goals
Customer Life Cycle Manager AT&T Wireless
Coaching and developing a team of 15 in Customer Service technique.
Following up with representatives to review their progress by listening to recorded calls.
Assisting representatives with understanding each call center metrics and how they play a role in helping the company meet each as well as the team and personal goals.
Motivating the team by creating contest and reward representatives that exceed the company goals as well as team goals.
1989-1998 UnitedHealth Care Birmingham, Al
Purchasing Coordinator
Purchasing equipment for the Southeast.
Requesting bids from vendors to purchase new copiers and fax machines.
Submitting invoices for payment of utilities and outstanding invoices for all copy and fax machine equipment.
1998-1999 SouthTrust Bank Birmingham, Al
Fulfillment Specialist
Opening and closing accounts for new and existing customers.
Transfer of Funds
Delivering mail to the call center floor
Education
1980- Graduated Fayette County High School Fayette Alabama
1982-Graduated Herzing Institute Birmingham, Al
1991-Graduated Southern Technical College Birmingham, Al
References upon request
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