Customer Service C++

DEEPALI KAIN

074********

*************@*****.***

Personal Profile

Highly versatile, dynamic and a passionate communicator which values building positive relationships. Adaptable and a quick learner with the ability to deliver strategic insight to colleagues or stakeholders. With previous experience in software technology and integration processes which has taught me attention to detail, remaining calm under pressure while keeping an accurate and high standard of work. I have always been passionate about working in the Public Service as most of family work within the Service. I am now searching for a role within Civil Services. Digital skills:

• Coding skills in C++, PHP, Python, Java

• Code control and versioning with Git hub

• Crystal Reports

• Statistical and analytical skills

• Microsoft Software (Outlook, Word, Excel, Power Point) skills,

• Excellent attention to detail

• Strong verbal and written communication skills.

• Report writing and understanding

• Resourcefulness

• Web applications

• Network and computer architecture

Employment and Experience:

Sales Consultant at Moneycorp CFX Ltd Gatwick Jan 2020 to March2020

• Generated business in foreign currencies using Global Trading System

• Trading in financial products and services

• Money transfer through MoneyGram

Customer Service Assistant at World Duty Free Gatwick Apr 2015 to Jul 2019

• Providing an excellent customer experience and assisting travelers in product identification.

• Processing cash and card payments using advanced digital techniques.

• Stock analysis and producing monograms, spreadsheets, digital dashboards, and visual analytics presentation on PPT.

• Answering queries from customers; Reporting discrepancies and problems to the supervisor; Giving advice and guidance on product specification.

• Keeping up to date with special promotions

• Arranging digital displays in windows and show cabinets

• Checking travel documentation

Essential Academic skills:

• Coding skills (Python, Java, Ruby, HTML, CSS, C, C++…)

• Relational database query languages – SQL, SAP HANA, Oracle

• Business Information Systems, SAP Business One (ERP system), CRM, SRM, OIS

• Project Management, PRINCE 2,

• Office Automation System (OAS), Groupware and Workflow management (WFM), DSS, AI.

• Knowledge of Terraform, Ansible, Kubernetes etc.

• Transformational digital programming

• CI/CD pipeline

• Cyber security and threat management

• Manufacturing Execution Systems (MES)

• Knowledge of AWS platform and architecture

Experience:

• Analytics tools (statistical software)

• Data visualisation tools (matplotlib)

• Applying data science methodology

• designing, monitoring, and analysing methods of causal inference.

• working on start-up projects involving full product development journey, from ideation to prototype to launch.

• Full clean driving licence.

Education:

• B.SC (hon) Computer Science (2020-2021) University of Chichester UK (dropped out)

• Diploma in Computer Programming and Systems Analysis (98%)

• GCSE Mathematics

• GCSE English

• Teaching assistant Course Central Sussex College, Crawley, West Sussex, UK CACHE level 3 Supporting Teaching and Learning in Schools.

• IELTS International English Language Testing system UK Band 6.5

:

• Traveling to different parts of the world, reading books on history, and watching films, being creative and building models, cooking, interest in acting and music, enjoy adventure sports, geopolitical current affairs and public administration.

Reference available on request

Contact this candidate