Customer Service High School

Melissa Murphy

***** ****** **** ***** ** *****

706-***-**** **********@*****.***

PROFESSIONAL

SUMMARY Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and team members Motivated to maintain customer satisfaction and contribute it to company success. I bring an exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

● Product Knowledge

● Paperwork Processing

● Report Generation

● Data Entry

● Appointment Scheduling

● Complaint Resolution

● Office Equip/Software

WORK HISTORY

ER SERVICE REPRESENTATIVE AND CASHIER 11/2022 to CURRENT Summit Ace Hardware Commerce, Ga

● Handled customer inquiries and suggestions courteously and professionally.

● Welcomed customers and helped determine their needs.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Updated account information to maintain customer records.

● Greeted customers entering the store and responded promptly to customer needs.

● Build relationships with customers to encourage repeat business.

● Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

CUSTOMER SUPPORT SPECIALIST 03/2018 to 06/2021

Tanger Outlets Commerce Ga Mall Office Commerce, GA

● Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

● Responded to customer calls and emails to answer questions about stores in our mall and services.

● Maintained and managed customer files and databases.

● Gather and review coupon information to generate management reports and support team decision-making.

● Resolved concerns with services to help with retention and drive sales.

● Coordinated 5k run for Breast Cancer

● Corporate Accounts with Christmas gift cards for employees

● Monthly team meetings

GIFT SHOP SALES ASSOCIATE 09/2012 to 08/2016

Biltmore Estate Asheville, NC

● Completed daily tasks accurately and on-time to support shop needs.

● Greeted customers entering the store and offered assistance with requirements.

● Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.

● Organized shelves to remove slow moving items and add new merchandise.

● Collected payment by cash, debit or credit card and used the Point of Sale system to process transactions.

● Engage in friendly conversation with customers to better uncover individual needs.

● Managed efficient cash register operations.

● Provided exceptional services and pleasant shopping experiences to retail customers.

EDUCATION

Master Cosmetologist Cosmetology 09/1981

Louise's Beauty College, Commerce, GA

High School Diploma 06/1977

Jefferson High School, Jefferson, Ga

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