Customer Service Harm Reduction

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Kiunda Hawkins

Memphis, Tennessee 38118

901-***-**** *********@*****.***

A successful Harm Reduction Specialist specializes in independently handling critical work to achieve key benchmarks; exceeds targets with strategic, forward-thinking approaches to operational areas. An exceedingly great harm reduction specialist is also a decisive problem solver with excellent analytical and critical thinking skills.

• Emergency Response • Supply Management • Decision making

• Customer Relations • Resource Allocation • Quality Assurance

• Cross-functional collaboration • Documentation Management • Stakeholder engagement

• Time management • Customer service • Process improvement

• Interpersonal skills • Industry knowledge • Adaptability

• Conflict resolution • Strategic planning • Team leadership

• Organizational skills • Team performance improvement • Attention to detail

• Active Listening • Task Prioritization • Team Collaboration

• Multitasking • Effective Communication • Written Communication

• Goal Setting • Teamwork and Collaboration • Reliability

• Relationship Building • Program Evaluation • Idea Development and Brainstorming

• Problem-Solving • Continuous Improvement • Interpersonal Communication

• Adaptability and Flexibility

OCTOBER 2020-CURRENT

Harm Reduction Specialist

SISTERREACH LLC MEMPHIS, TENNESSEE

Assisted teams with application of basic diagnostic techniques to identify problems, investigate causes and recommend solutions.

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• Established relationships with key industry influencers, fostering strategic partnerships.

• Provided customers with gracious, quick and efficient service through modeling behaviors.

• Prepared detailed reports for management, highlighting project progress and areas of concern.

• Coordinated events and overseeing execution.

Maintained up-to-date knowledge of company offerings through continuous learning initiatives, harm reduction practices, trauma informed risk behaviors

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Ensured compliance with all relevant regulations by staying current on industry laws and guidelines as it relates to syringe services distribution, rapid HIV testing, client confidentiality, state mandatory reporting

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Mentored junior team members by providing guidance on best practices and professional development opportunities.

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Identified needs and recommended quality improvements, creating perceived value for participants of outreach services.

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• Collaborated cross-functionally to tackle and resolve organizational issues. FEBRUARY 2019-MARCH 2020

Kirby Pines

Christy Couiffers Memphis, Tn

Offered to assist with additional tasks to provide a comfortable and desirable atmosphere for clients living with Alzheimer's or Dementia

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• Planned and executed strategies to increase business and drive profit growth.

• Organized files,maintained accurate record of services and sales

• Delivered exceptional customer service to bolster strong relationships and build positive experiences.

• Performed manual labor tasks and attention to details while self-managing

• Delivered fast and friendly service to handle questions and service complaints. Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.

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• Documented, researched and resolved customer service issues.

• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

• Approached and solved problems with initiative and sound judgment. Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

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Human Resources/ Recruiter

Stellar Homecare Memphis, Tn

• Connected with internal hiring managers to understand position requirements and craft accurate job descriptions.

• Screened applicants via telephone and set up departmental interviews.

• Reviewed and evaluated resumes for qualifications and reached out to top applicants.

• Scheduled and coordinated interviews with candidates and hiring managers.

• Coordinated new employee orientations to ensure smooth onboarding experience.

• Screened resumes and applications to identify suitable candidates for open positions.

• Developed recruitment strategies and materials to fill specific vacancies with qualified candidates.

• Collaborated with hiring managers to develop effective recruitment strategies.

• Ensured compliance with federal, state, and local employment laws during recruitment process. EDUCATION

LANGUAGE

• Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools. Organized employee records consistently, staying compliant with internal and government requirements, state and national background checks on every employee

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Certification - Cosmetology

Delta Technical College, Horn Lake, MS

Native

English

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