Project Management It Support

JAYSON C. SMITH

Reading Road, OH ***** 937-***-**** **************@*****.***

SENIOR IT STRATEGIST

Network Administration IT Security Disaster Planning Communication

Technology Pacesetter offering comprehensive experience in driving IT roadmaps and support practices by leveraging a unique blend of management insight and technical acumen.

Solutions Leader recognized for supporting diverse projects, namely system migrations, system and server deployments, and remote access systems.

Communications Expert and Valued Mentor noted for building high-performance teams with proper coaching and fostering trustworthy relationships with potential clients.

CORE COMPETENCIES

Network Infrastructure Protocols and Planning - Digital Forensics - Penetration Testing

Data Protection - Network Monitoring - VMware Virtualization - Risk Assessment

Data Continuity - Remote Support Software - Disaster Recovery Planning and Cost Evaluation

Hardware Component Troubleshooting and Replacement - IT Support - IT Security Systems

Project Management - Team-working – Employee Training - Customer Service

TECHNICAL SKILLS AND PLATFORM KNOWLEDGE

Server / Client Enterprise Environments and Deployments - FTK Imager - Kali Linux

NetWitness Investigator and Wireshark - MS Visio Network & Infrastructure Planning - PXE - Symantec - VMware – ServiceNow - Windows - IOS Systems - Siemens Teamcenter CAD connector Configuration Customization & Updates – Autodesk Software Suite – NX – Solidworks

WORK EXPERIENCE

System Administrator II, AGCO Aug. 2022- Present

Windchill PLM Global Operations User Management Project Management Coaching

User Access Administration >700 users in the manufacturing industry as a part of a Global Infrastructure Administration team.

Troubleshoot all access and performance issues as it Relates to Windchill PLM.

Act as liaison between AGCO and PTC for Sev 1 and Sev 2 Cases.

Plan, organize, and implement all Upgrades and Updates for Windchill.

Create, update, and Test Windchill Development Environments.

Build and Maintain Global Infrastructure Windows/RedHat Servers.

Create and Maintain Training policies in DevOps.

Projects:

Red hat Server Rehosting. User consolidation and Migration, Wex deployment, Bug tracking through DevOps, Dynatrace software deployments across all servers.

IT System Administrator, BWI Group Nov. 2021 – Dec. 2023

IT Support Server Migration Change Management Project Management Coaching

Support Users and IT Peers >1100 users in the manufacturing industry as a part of a Global Infrastructure Administration team.

Play a vital role in Project Development and Policy Writing

Create and innovate Knowledge Base Articles with renewed processes related to IT.

Plan and Implement IT infrastructure with heavy consideration to cybersecurity threats and Risk Management without sacrificing productivity or efficiency.

JAYSON C. SMITH SENIOR IT STRATEGIST Page Two

Build and Maintain VMware and Hyper-V virtualization. Administrate user access to virtual machines on a global scale.

GM Teamcenter Customizations and Deployments, PLM plugin customizations, multiple NX version deployments. Troubleshooting Launch issues, bat file configurations. Siemens Vendor Management. Teamcenter License Server Management and Deployments.

Projects:

Server Deployment and Decommissioning, Office 365 Administration, laptop imaging and deployment, mobile device deployments, AP and server deployments. RW FactoryTalk Migration from Server 2008 to Server 2019. License Server Configurations for NX, XPLM, Catia, Minitab, Altair, SolidWorks, Teamcenter NX 11.0, 1953a6, Teamcenter Visualization 12.2 13.2 13.3 and AutoCAD.

IT System Administrator, INTEVA PRODUCTS Feb. 2016 – Aug. 2022

IT Support System Migration Disaster Recovery Planning Project Management Coaching

Leverage technical support to >250 users in the manufacturing facility as a part of a three-member system administrator team.

Deploy tactical IT architecture, installation, configuration, and support practices with detailed disaster recovery planning and system administration to promote efficiency.

Virtual Machine configuration and Deployment using VMware. Troubleshooting Virtual machines issues and reconfiguring or recreating as needed.

Projects:

Office 365 migration, new laptop lease procurement, laptop imaging and deployment, site-wide desk phone deployments, site-wide office printer deployment, mobile device deployments, AP deployments, and server deployments.

Prior Roles

IT Store System Support Analyst Luxottica Retail 2015 - 2016

IT Lead Support Analyst Qbase 2014 - 2015

Dispatcher TIME WARNER CABLE 2008 – 2012

Customer Service Representative GE CAPITAL FINANCE 2003 – 2007

Manager / Sales Associate RADIOSHACK 2000 – 2003

EDUCATION

COLORADO TECHNICAL UNIVERSITY

Master of Science in Management - Project Management, Cum Laude Dec. 2020

Coursework: Contracting and Procurement in Project Management, Organizational Behavior, Schedule and Cost Control Techniques, Project Planning, Execution and Closure, Project Management Processes in Organizations, Operations Management, Strategic Human Capital Management, Applied Managerial Marketing, Applied Managerial Decision-Making, Leadership, and Ethical Decision-Making

Bachelor’s degree in cyber security - Information Assurance, Cum Laude Mar. 2017 Coursework: Advanced Networking, Computer Security, Unix Fundamentals, Network Security, Intermediate C++, Security Risk Management, Fundamentals of Database Systems, Ethical Hacking, and Vulnerability Assessment and Management.

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