High Volume Customer Service
Resume:
Lynetta M. Ray
**** ************ ****** ****, ************ Hts, Ohio 44122
***********@******.***
SUMMARY
I am seeking a position where I can utilize my current skills as well as learn new skills, I am dependable, hard working and always willing to learn and adapt to changes that may occur in the work environment
WORK EXPERIENCE
January 2021-May 2024: University Hospitals of Cleveland, 11100 Euclid Ave, Cleveland, Ohio: Department of Operative Services, Tonya Lloyd 216-***-****, OR Scheduler: Input hospital reservations for surgery request using Epic, Provide Mather Control Desk relief when Needed which includes answering high Volume calls, Input Department requisitions in Oracle.
January 2015-January 2021: University Hospitals of Cleveland, 11100 Euclid Ave, Cleveland, Ohio: Mather PreOp, Ingrid Angala 216-***-****, Division Secretary: Input Critical Checkpoint Times using Picis, OR Manager, Answering high Volume calls, Input Department requisitions in Oracle. Ensuring that the Procedure & Admit status is accurate, via Acuity Report, Ensuring that scheduled procedure and the Actual Surgery are the same. UH Care/EMR and TeleTracking Experience/ Interact with Patients and Patient Family Members.
August 2006-January 2015: University Hospitals of Cleveland, 11100 Euclid Ave, Cleveland, Ohio: Department of Operative Services, Lynne Pillar 216-***-****, OR Scheduler: Input hospital reservations for surgery request using Picis, OR Manager, Provide Mather Control Desk relief when Needed which includes answering high Volume calls, Input Department requisitions in Oracle. Provide Post Operative Division Secretary Relief which includes, ensuring that the Procedure & Admit status is accurate, via Acuity Report, Ensuring that scheduled procedure and the Actual Surgery are the same, using CPT-ICD codes.
August 2002-August 2006: University Hospitals of Cleveland, 11100 Euclid Ave, Cleveland, Ohio Inventory Clerk, Cynthia Mitchell 216-***-****
Duties are as follows, Input departmental supply orders, Verifies and Maintain inventory, provide customer service to departmental personnel, Input, Issue, and Credit departmental accounts
February 2001-July 2002: Enterprise Staffing Service, Temporary Assignment, Data Control Clerk, at University Hospitals of Cleveland, duties were: Research and verified data, Maintained database with recent and accurate information, completed and validated UNET forms, assisted with filing and provided some receptionist relief.
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