Supply Chain Customer Service

ALONSO GAITAN

Plantation, FL ***** ***. ***. ****

**************@*****.*** www.linkedin.com/in/alonso-gaitan-468808a7

LOGISTICS SPECIALIST

Well-rounded Logistics Service Specialist with a strong foundation of discipline, determination, drive and success. Professional image. Adapts easily to new concepts and responsibilities. Outstanding written and verbal communication skills. Demonstrated ability to interpret complex laws and highly technical rules and regulations and properly document actions. Recognized for leadership qualities and commitment to excellence. Dedicated individual with an outstanding work ethic, impeccable personal integrity and professional ethics.

Bilingual- English and Spanish

Supply Chain Experience

Leadership Experience

Customer Service

Upselling

Procurement

Data Analytics

Freight Experience

EDUCATION

Bachelor of Arts (BA), Supply Chain Management, BROWARD COLLEGE, Fort Lauderdale, FL

Associate in Arts (AA), Global Trade and Logistics, BROWARD COLLEGE, Davie, FL

PROFESSIONAL EXPERIENCE

JAM HOSPITALITY GROUP, Fort Lauderdale, FL 2020- 2024

Operates as a coordinator of events throughout Dade and Broward County.

Event Coordinator

Manager of events for projects such as festivals, weddings, residential parties and personal celebrations.

Work with retail and food vendors to ensure timely delivery for all customers. Provide entertainment for all themed events. Conduct inventory for all liquor and material on case-by-case basis.

ROYAL CARIBBEAN CRUISES LTD., Weston, FL 2019 - 2020

Operates as a global cruise vacation company with 85,000 employees and net revenue of 9.5B in 2018.

Logistics Coordinator

Logistics liaison for projects such as dry docks, new builds, revitalization and refurbishment. Worked with buyers, project managers, shipboard personnel and vendor suppliers worldwide to ensure timely delivery of goods for projects. Consulted with internal clients in various departments and provided various shipping options and updates on cargo for projects. Conducted weekly project meetings with Freight Forwarders to assess potential risks.

•Reviewed over 500 purchase orders containing over 4000 lines and provided updates to stakeholders.

•Resolved over 300 delivery problems using reports, spreadsheets, charts, graphs and other visual, multi-level presentations.

•Helped save over $10k for project Constellation by providing alternate delivery options.

Alonso Gaitan ***************@*****.*** Page Two

CHEWY’S, Hollywood, FL 2017 - 2018

American online retailer of pet food and other pet related items. 12,000 employees and

$4.85B in revenue in 2019.

Customer Service Representative/Supply Chain

Provided exceptional customer service. Assisted customers with order/delivery issues. Worked with Federal Express and LaserShip shipping services. Allocated prescription approvals needed from veterinary clinics.

•Attended to over 100 daily orders.

•Over $15K upselling customers with pet food and accessories.

•Routed orders from 5 different warehouse location across the U.S.

HARD ROCK HOTEL AND CASINO, Hollywood, FL 2007 – 2010

13,000 employees and $579M revenue in 2017

Bar Porter

Maintained dry goods, wine, beer and liquor to volume.

UNITED STATES ARMY 1999 - 2007

Logistics and Movement Control Coordinator (2005 – 2007)

Conducted initial briefings, flight update briefings, lock downs, roll calls and accountability formations. Served in Operation Iraqi Freedom under Task Force 90th Theater Support. Processed personnel arriving on the Life Support Area. Created daily manifests, ensured accurate personnel accountability into Tactical Personnel System (TPS), Gateway Tracking System (GTS) and issued over 3000 tickets a day for traveling passengers.

•Processed over 18,000 passengers going on Rest and Recuperation Leave, 800 Space Available passengers and 2,500 Service Members, and Civilians flying out of Kuwait City International Airport per month.

•Conducted over 700 initial briefings, flight update briefings, lock downs, roll calls and accountability formations.

Personnel Management Supervisor (2004 – 2004)

Supervised the daily reception, assignment and transportation of European wide personnel. Served in Operation Iraqi Freedom under Task Force 90th Theater Support. Entered, analyzed and retrieved data. Informed managers of data and advised on decision-making process for assignment, reassignment and management of soldiers.

•Processed over 20,000 passengers flying out of Kuwait City International Airport per month.

Human Resource Specialist (2003 – 2004)

Reviewed, evaluated and analyzed Department of the Army publications and messages associated with military personnel management to determine their applicability and impact on personnel services. Defined goals and objectives, assigned tasks, and evaluated subordinate performance.

Personnel Processing Specialist (2002-2003)

Handled in-processing and integrated, briefed and collected data on newly arriving soldiers and their families. Developed, implemented and upheld policies and procedures for in/out processing and ITC training of all U.S. Army military in the Kaiserslautern Community.

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), BackOffice

Contact this candidate