Scrum Master Quality Assurance

FOLA DAVIS

EMAIL: **********@*****.***

ORLANDO FL

PHONE: 407-***-****

PROFESSIONAL SUMMARY

An energetic IT professional always eager to learn new things and improve existing skills. Attains a diverse background ranging from Quality Assurance and Scrum/Agile coaching skills. Enjoys helping clients deliver a product that solves their business needs and assists employees in staying organized, focused, and motivated to ensure they can deliver a quality product on time and with great confidence.

WORK HISTORY

Professional Summary:

Sr. Scrum Master / SAFe Agilist Nov 2020 – Till Date

Humana (Louisville KY)

Job Responsibilities:

Guides and coaches, the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.

Coaches the lean Agile mindset.

Facilitates the Scrum of Scrum meetings on the train.

Manage and facilitates Agile team events, release processes.

Serve as subject matter expert on SAFe Agile practices and principles, providing guidance and coaching to teams / individuals as they navigate the Agile journey.

Experience assisting with PI Planning events and execution.

Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.

Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.

Helps employees and stakeholders understand and enact Scrum and empirical product development

Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.

Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.

Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Works with Agile coaches and other Scrum Masters to grow within the role.

Contributes to the advancement and improvement of Agile practices within the organization.

Recommends change that increases the productivity of the Scrum Team.

Ensures the Product Owner knows how to arrange the Product Backlog to maximize value.

Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

Acts as a leader who coaches and supports Agile teams assigned to mainly Business as

Fast learner of the applications my team support and be able to speak to them

Sr. Scrum Master Nov 2015 – Oct 2020

Fineos Corporation (Atlanta Ga.)

Job Responsibilities

Experienced Scrum Master with 9 years of hands-on experience in the hospitality sector. Proficient in Agile methodologies, team collaboration, and project management. Skilled in fostering a culture of continuous improvement and delivering exceptional guest experiences. Strong communication and leadership abilities with a focus on achieving business goals through effective Agile practices

Led a cross-functional team of 9 members in the successful development and implementation of hospitality framework.

Facilitated daily stand-up meetings, sprint planning, sprint reviews, and retrospectives to ensure efficient project execution and continuous improvement.

Coached team members and stakeholders on Agile principles and practices, resulting in improved collaboration and increased project transparency.

Managed the product backlog, prioritized user stories, and ensured that the team had a clear understanding of project goals and expectations.

Collaborated closely with Product Owners and stakeholders to define project scope, requirements, and acceptance criteria.

Used Agile metrics and reporting tools to track team progress, identify bottlenecks, and make data-driven decisions for process improvement.

Supported the team in resolving conflicts, removing impediments, and fostering a positive and motivated work environment.

Implemented and customized Agile frameworks to align with the specific needs of the hospitality industry, leading to enhanced guest satisfaction and operational efficiency.

Sr. Scrum Master May2012 -Aug 2015

NCR Corporation (Atlanta Ga.)

Project responsibilities:

Led two eCommerce development teams of 9 and 7members, fostering collaboration and implementing Agile methodologies to deliver.

Worked with team in using the Kanban to manage work in progress and WIP limit.

Coached team members on Agile principles and practices, resulting in improved productivity, efficiency, and innovation.

Facilitated sprint planning, daily stand-ups, sprint reviews, and retrospectives, driving continuous improvement and optimizing team performance.

Collaborated closely with Product Owners to define and prioritize the product backlog, ensuring alignment with business goals and customer needs.

Introduced coaching sessions to address team challenges, enhance communication, and promote self-organization.

Mentored junior Scrum Masters and team members on Agile techniques and soft skills, contributing to the development of a high-performing Agile community.

Tracked key Agile metrics and provided actionable insights to drive data-driven decisions and process enhancements.

Conducted workshops and training sessions for stakeholders and new team members to promote Agile practices and principles.

Served as a change agent, championing Agile transformation within the organization and promoting a culture of transparency and adaptability.

Skills

Agile Methodologies (Scrum, Kanban)

Team Facilitation and Collaboration

Project Management

Stakeholder Engagement

Continuous Improvement

Conflict Resolution

Communication and Presentation Skills

Backlog Management and Prioritization

Data-Driven Decision Making

Education:

BA Economics

MBA/MIS

CSM- Certified Scrum Master

SA – SAFE Agilist

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