Customer Service Restaurant Manager

LE

LILIA ESPARZA

**********@******.*** 253-***-**** Orting, WA 98360

I'm a bilingual person my first language it's Spanish, at my current job as an assistant restaurant manager my job it's to help in customer service and handling complains something that I do very often by phone and in person and I can handle these very professional and calm also I help with non English speaking customers and i enjoy helping them and training our Hispanic staff, also outside work when I'm doing shopping I like to help when someone needs translation my English might not be perfect but still helpful.

I can work in a fast paced, I've been working in restaurants, fast food chains and department stores since I was 18 now that my kids are grown I think it's time to start working on something new and if it's something that I can help as a bilingual person and working from home or anywhere I go it's a plus Performance Management

Business Development

Workforce Management

Policy Implementation

McDonald's Orting, WA

Restaurant Asistan Manager

10/2017 - Current

Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Enforced customer service standards and resolved customer problems to uphold quality service.

Implemented process improvements, resultingin an increase in operational efficiency.

Managed inventory levels to meet demand without overstocking, reducing waste.

Trained employees on additional job positions to maintain coverage of roles.

Developed and implemented strategic plans to achieve company objectives.

Resolved customer complaints and issues promptly, maintaining a positive brand image.

Oversaw daily operations, maintaining efficiency and quality standards. Enhanced customer satisfaction through the development of a customer service excellence program.

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Delegated work to staff, setting priorities and goals. Interviewed prospective employees and provided input to HR on hiring decisions.

Analyzed customer feedback data to develop action plans for improving services offered.

Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Summary

Skills

Experience

Coached, mentored and trained team members in order to improve their job performance.

Provided leadership during times of organizational change or crisis situations.

Developed and implemented strategies to increase customer satisfaction and loyalty.

Planned and led team meetings to review business results and communicate new and ongoing priorities.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Resolved customer inquiries and complaints requiring management-level escalation.

Mr Jalapeño Bonney Lake, WA

Waitress

10/2009 - 04/2015

Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Greeted customers and provided menus.

Served alcoholic beverages responsibly in accordance with state laws. Assisted other wait staff members in times of heavy customer traffic. Assisted in seating guests at tables or booths.

Provided accurate change for cash transactions using a cash register system.

Maintained a clean work station by restocking supplies, wiping down counters.

Provided excellent customer service by addressing any complaints or concerns promptly.

Bussed tables as needed during peak hours.

Developed positive relationships with regular customers through friendly conversation.

Answered questions about menu items, ingredients, and pricing. Checked back with customers throughout meal service to ensure satisfaction.

Prepared checks accurately and processed payments promptly. Organized take-out orders efficiently according to customer requests. Took orders for food and drinks and delivered them to guests. Communicated with kitchen staff to stay updated on item availability and customer wait times.

Presented food and beverages to guests at tables.

Greeted customers, answered questions and recommended specials to increase profits.

Maid bri Woodinville, Washington

Cleaning Supervisor

04/2000 - 03/2004

Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.

Provided guidance and support to team members when needed or requested.

Conducted regular inspections of all areas to ensure that standards are met and maintained.

Resolved customer complaints promptly and efficiently while ensuring a positive experience.

Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways. Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.

Communicated guest service scores to drive improvement and higher guest satisfaction.

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