Customer Service Call Center
Resume:
Betty Adams
Beaumont, TX *****
**********@************.*******.***
Work Experience
Office Clerical Clerk
Emergent, LLC-Beaumont, TX
February 2014 to April 2014
Reviewed investigated and corrected errors and inconsistencies in financial entries, documents and reports. Prepared and maintained support documentation, verified that information in computer system was up to date and accurate, verified and logged in deadlines for responding to daily inquiries, and processed confidential tax information
Call Center Representative
West Corporation Call Center-Beaumont, TX
December 2013 to February 2014
Address customer inquiries in a timely and accurate fashion, demonstrate mastery of customer service call script within specific timeframes, provided accurate and appropriate information in response to customer inquiries, collect customer feedback and made process changes to exceed customer satisfaction goals
Home Health Aide
Accent Home Healthcare-Beaumont, TX
April 2010 to October 2012
Sit with Client, take to scheduled appointments, prepare meals, assist with bath and meds, wash clothes, grocery shopping assist in various as needed
Accomplishment- great Client/Family Relationship, gained the trust of Client and Family Members. Gave best of care to Client we became real close.
Skills Used- went over and beyond what was required for Client and job Head Cashier/Admitting Rep
Memorial Hermann Baptist Hospital-Beaumont, TX
March 1990 to April 2009
In charge of all incoming monies and transactions, responsible for daily cash deposits, assist patients with bills, explain insurance payments and balances, request deposits on in-house private pays, maintain patients valuables according to hospital policy, assist Admitting in duties, work in Er admitting patients, input Dr Orders, answer, phones, scanning, handled patient problems, verified and billed insurance, worked close with public,etc
Accomplishments- represented myself and the hospital as best as possible focusing on whatever it took to make the Patient have a good experience work efficiently. Used good Customer Skills and phone etiquette.
Medical Insurance Biller
Hospital Receivable Services-Beaumont, TX
August 1980 to March 1990
Various duties, billed insurance, commercial insurance,BCBS, filed liens, did In-house and ER Financial Counseling, billed ER Doctor fees, worked self pay accounts, gathered insurance info for billing purposes etc
Education
College Degrees in Nursing and Theology
The Lord’s Outreach International School of Theology - Lake Charles, LA August 2018 to June 2020
Certificate of Nursing in Nursing
Delta School of Nursing - Beaumont, TX
January 1987 to May 1989
Skills
• Accounting
• Administrative experience
• Multi-Tasking
• Cash management
• Customer service
• 10 key typing
• Insurance Billing
• Medical terminology
• Hospital Experience
• Medical Billing
• Insurance Verification
Languages
• English - Fluent
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