Customer Support Quality Assurance
Resume:
C H R I S T I A N C L A Y J U I C O
CONTACT
Zone 6, Paroba, Matamo,
Arayat, Pampanga
******************@*****.***
PROFILE
A highly qualified operations supervisors excels at tackling ordinary and difficult business challenges with resourcefulness and creativity. Recognized as a focused, devoted, and hardworking leader who has successfully streamlined operations and increased efficiency. SKILLS
• Excellent Communication
Skills
• G suite
• Customer Support
• Microsoft Office
• Subject-Matter Expertise
• Team Leadership
• Process Optimization
• Training and
Development
• Performance Metrics
• Quality Assurance
• Cross-Functional
Collaboration
• Problem Resolution
EXPERIENCE
Operations Supervisor (Feb 2022 – May 2024)
IQor - Clark, Pampanga
• Strategically delegated tasks throughout the multidisciplinary team to yield maximum productivity.
• Collaborated with cross-functional teams to identify and implement best practices for operation excellence.
• Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and underperforming employees in best operational practices.
• Conducted evaluations to measure the performance and progress of employees.
Customer Service Representative (Oct 2021 – Feb 2022) IQor - Clark, Pampanga
• Served as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Maintained outstanding customer satisfaction by solving problems and queries efficiently and effectively.
• Built rapport with customers through courteous and professional communications.
EDUCATION
Senior High School - Accountancy Business Management 2016-2018
College Undergrad - Computer Engineering
2019-2021
System Plus College Foundation – Angeles
LANGUAGES
English: First Language
English: C1
Advanced
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