Executive Assistant Customer Service
Resume:
Jessica Mares
Professional Summary
Resourceful Executive Assistant with over ten years of experience supporting C-suite executives in healthcare and Emergency Management while supporting the field for nearly 20 years. Self-sufficient professional with proven excellence in communication skills. Proficient in office technology and customer service. Dedicated to upholding organizational policies and maintaining work productivity levels. Able to multitask, manage time, and adapt to fast-paced environments. Experienced in performing all clerical duties and interacting directly with leadership, physicians, associates, and stakeholders, including the hospital boards. Adaptable and efficient in a rapidly changing environment. Dedicated Executive Assistant with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Work History
AC Disaster Consulting, LLC - Executive Assistant
Denver
12/2022 - Current
Direct Executive Administrative support to the Chief Administrative Officer and the Chief Business Officer (CBO), while supportive the Administration-Contracts-Compliance and Business Development Divisions
Managed Certificates of Insurance (COI) process, audits, and compliance
Managed contract tracking across divisions and ensured Salesforce entry and data auditing
Co-managed company-wide policy development and updates, including Business Continuity
Managed business registrations and filed required reports promptly.
Centura Health Littleton Adventist Hospital - Executive Assistant
Littleton
08/2014 - 12/2022
Collaborate and support C-Suite executives to manage calendars and schedule meetings
C-Suite includes the Chief Executive Officer, Chief Medical Officer, Chief Operations/Financial Officer, and Chief Nursing Officer.
CENTURA HEALTH St. ANTHONY HOSPITAL - Administrative Assistant (Business Support IV)
Lakewood
02/2013 - 08/2014
Assisted the Intensive Care Unit Director, Two Clinical Nurse Managers, and Two Educators, serving as the assistant responsible for supporting workload, meeting management, and oversight of office management
Tracked and entered overtime for each clinical unit
Utilized Excel to collect and enter monthly audits, utilized Meditech system to enter audit information
Ordered special equipment and supplies
Attended meetings and prepared and distributed meeting minutes.
Centura Health - Patient Account Representative II
Englewood
01/2010 - 02/2013
Assisted in monitoring patient accounts to ensure resolution and payment
Contacted patients to update their insurance information and benefits
Facilitated contact with insurance companies to ensure correct payment on patients' accounts
Worked daily in Excel, Outlook, Meditech, insurance web portals, and government websites to track patient accounts and monitor expected payment accuracy.
CENTURA LITTLETON ADVENTIST HEALTH - Unit Coordinator Perinatal Care Center
Littleton
08/2007 - 01/2010
Worked directly with the physician's office to facilitate the care of perinatal patients
Greeted and registered patients, scheduled appointments, prepared patient accounts, and responded to billing questions
Utilized Word for required documents.
CENTURA LITTLETON ADVENTIST HOSPITAL - Surgery Scheduler
Littleton
01/2006 - 08/2007
Scheduled patients for surgery and pre-admission testing
Printed daily surgery reports
Provided administrative support to the surgery director.
OBSTETRIX MEDICAL GROUP - Patient Representative
Littleton
01/2005 - 01/2006
Scheduled patients for procedures and office visits
Prepared patient accounts
Maintained communication with physicians and physician office teams.
Volunteer Experience
Volunteer at Brighton Hospice
***************@*****.***
Castle Rock, CO 80104
Skills
Accounts Receivable
Salesforce
Sharepoint
Concur
Visio
Microsoft Office
10 Key Touch
Kronos Timekeeping and Payroll
Epic Electronic Health Record
Lenel Badging System
Executive Level Travel Planning
Presentation Development
Office Administration
Strong Written and Verbal Communication
Schedule Planning and Organizing
Customer Service Skills
Policy and Procedure Management
Contracts
Reviewing of RFPs
Insurance Coordination
Resource Allocation
Contract Development and Support Coordination
SmartSheets
Culture Amp
Culture Wise
Compliance-Related Activities (Industry and Federal/FAR)
Notary
Project Oversight
Education
Warren Tech
GED
.
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