Technical Support Systems Administrator
Resume:
MALACHIE MBENGANI
Systems & Network support
Contact
**** ***** ***, ********, **** 45015
***********@*****.***
As an IT Helpdesk Tech, I have experience in troubleshooting and providing hands-on technical support, in a fast-paced and demanding environment.
With experience as a Systems Administrator, my primary objective is to support the functioning of the business operation and Administration systems. Determined, energetic and diligent professional with over 5 years of experience in Microsoft Teams, PowerShell, OneDrive, and Active Directory. Conducting system troubleshooting, expertise in deploying and maintaining Operating Systems in addition to providing technical solutions through high-quality service.
Education
Higher institute of computer science programming and analysis (isipa)
Kinshasa, Rdcongo
-Bachelor of Science in Information Science
Certifications
-Dell Device Management
Key Skills
●Analytical and critical thinking skills
●Teamwork
●Service now
●Compliance
●IT Troubleshooting
●Time management
●Microsoft Office 365
●Azure AD, SharePoint,
●IT Support
●Communication
●WiFi and VPN connections
●Cloud computing
Experience
Consultant Support Network Engineer Avaso Technology Solution USA
May 2024
Address user tickets regarding hardware and software
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until issue resolves
Customize desktop applications to meet user needs
Consultant Support Network Chase IT Global USA
May 2024
Installation & configuration Cisco Meraki
Troubleshoot Network Switch, Router, Server
Systems and Network Administrator SJL AERONAUTICA CONGO
Jun 2020 – May 2023
-Maintain Essential IT Operations to include:
●Operating Systems (Microsoft Windows)
●Email Systems (Outlook, Google)
●Software Suites (Google and Microsoft)
-Troubleshoot and provide technical support with Cloud-based application suits such as MS Office 365 and OneDrive.
-Analyze department needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
-Ensure that only authorized people have access to the necessary sites.
-Securing and remediating Office 365 tenancies according to Microsoft Best Practices
-Using SaaS system Integration
-Familiar with IP, static and dynamic configuration
-Collaborates with programmers to explain errors and/or recommend modifications to computer programs.
-Diagnose, Repair/Replace failing or bad components in desktop, laptop, or portable devices.
-Implementing mobile solutions including laptops, tablets, and mobile communication
-Optimizing network hardware and software to enable VMware integration.
-Troubleshooting and resolving VMware environment issues.
-Providing technical support and documenting VMware processes.
Helpdesk Support • CHESD
Oct 2018 – May 2020
-Explain how the upper layers of the OSI model support network applications.
-Configure a small network with security best practices.
-Troubleshoot connectivity in a small network.
-Configure dynamic address allocation in IPv4 networks.
-Basic understanding of networking and Voice technologies.
-Helping a desk software program used to process, manage, and track customer issues from submission to resolution.
-Taking tickets from the dashboard, shipping ticket, network ticket.
-Troubleshoot and resolve issues related to the migration process.
References
- Bethanie Kendwa
817-***-**** / **************@*****.***
- Djigah Kokouvi
513-***-**** / **********@*****.***
- Josue Naka
859-***-**** / ***********@*****.***
Contact this candidate