Customer Service Data Entry

Natasha Holley

**************@*******.*** 704-***-**** Concord, NC

SUMMARY

Seasoned professional with 18 years of experience, adept in benefits administration and payroll management. Skilled in client enrollment, data reconciliation, and providing technical support as demonstrated in the role of Benefits Representative. Seeking to leverage expertise in employee benefits and payroll liabilities as a Benefits Specialist. WORK EXPERIENCE

MEDA/RX Charlotte, NC

Bad Debt Client Liaison Nov 2018 - Present

• Retrieve and process information from various parties to expedite payment processing and data entry, ensuring accuracy and timely updates.

• Input customer and account data with precision, adhering to set time constraints and data management protocols.

• Review and correct data discrepancies, verifying the integrity of information to maintain database quality and reliability.

• Manage intra-company communications efficiently, providing timely verification and resolution of credit disputes within a 24-hour response window.

BS Concord, NC

Payroll & Customer Service Specialist Jun 2018 - Present

• Manage accurate payroll processing through meticulous data collection, calculation, and data entry, ensuring compliance with relevant federal and state regulations.

• Handle inquiries efficiently, providing timely and accurate payroll information to address staff questions and requests.

• Support recruitment activities and onboarding processes, maintaining precise records and contributing to the procurement of office supplies and payment of organizational bills. MEDA/RX Charlotte, NC

Reconciliation Clerk May 2017 - Oct 2018

• Conducted thorough reconciliation processes, aligning client management systems with CRS to maintain accurate account statuses and optimize call traffic management.

• Performed audits on high-balance accounts to identify and apply potential payments, enhancing financial accuracy and client satisfaction.

• Managed customer service for extended business office clients, effectively collecting on delinquent accounts through targeted telephone and written correspondence. McKesson Charlotte, NC

Customer Service Representative Apr 2014 - Jan 2017

• Provided comprehensive customer service, managing pre-sales and post-sales inquiries, coordinating equipment returns, and ensuring efficient delivery schedules.

• Maintained meticulous records of product updates, pricing adjustments, and return credit issues, contributing to departmental accuracy and customer satisfaction.

• Achieved departmental objectives for schedule adherence, average handle time, and quality monitoring, while serving as a mentor for new and existing team members, enhancing overall team performance. Lash Group Charlotte, NC

Benefits Representative Oct 2009 - Mar 2014

• Managed client enrollment procedures, ensuring accurate data handling and addressing technical support inquiries at a foundational level.

• Conducted outbound communication to various stakeholders, including insurance firms and healthcare providers, while managing inbound calls with adherence to customer service standards.

• Processed and responded to correspondence from insurance entities, maintaining diligent follow-up to resolve pending matters.

Fresh Start Services Salisbury, N.C

Manager/Facility Coordinator Aug 2005 - Sep 2009

• Managed rehabilitation services and behavioral modification plans, ensuring the well-being and progress of at-risk children through effective supervision and care.

• Coordinated staff training and maintained comprehensive progress reports for all clients, contributing to the smooth operation and maintenance of the facility.

EDUCATION

University Of Phoenix

MBA, Business Administration

Charlotte, NC

2011

Barber Scotia College

BS, Business Administration

Concord, NC

2002

Chester High School

General Studies

Chester, SC

1998

SKILLS

Time Management • Credit Verification • Legal Documentations • Proven Data Entry Work Experience • Deposits & Payment Collections • Customer Account Review • Payroll Management • Conflict Resolution • Analytical & Critical Thinking • People Skills • MS- Computer Skills • Decision Making Skills • Creative Mindset • Professionalism & Strong Work Ethics

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