Customer Service Special Education

ERICKA GUZMAN

Chicago, IL *****

773-***-**** **********@*****.***

SUMMARY

Skilled and dependable professional seeking educational support position that will utilize my various skills in education, support, and customer service.

PROFESSIONAL HISTORY

SPECIAL EDUCATION CLASSROOM ASSISTANT CPS February 2017 - Present

Assist and engaged in teaching subject matter under the supervision of a teacher conducting daily classroom work and activities. Maintaining written records of students’ behavior and assistance provided.

Assist in the instruction of disabled students; and perform related duties as required, including toileting, changing soiled diapers, and cleaning soiled children regardless of age.

Monitor students during lunch and recess duties. Provide assistance as needed during school hours.

BUS AIDE CPS November 2014 - February 2017

Responsible for ensuring children safely boarding and disembarking from bus during each route.

Manage and support additional special requests from parents to ensure students’ needs are being met.

Secure wheelchairs, clutches and walkers into appropriate hookups to maintain policy and procedures.

CITY CARRIER ASSISTANT USPS June 2014- November 2014

Proficiently distributed over 500 pieces of mail/small to large size packages daily to residential and business locations within town limits and rural areas in a timely manner.

Organized route delivery and arrangement of delivery sequence to enable efficiency with routes.

Demonstrated proficiency in postal rules and regulations providing process accuracy with Cod’s, mail registrations, and insured mails.

FLIGHT SECURITY COORDINATOR SCIS Air Security March 2009- June 2014

Conducted and created inventory reports for equipment and supplies in stock that maintained processes that support airport processes and regulations. .

Provided flight activity updates to ensure customer support and business flow continuity.

Managed administrative duties as a business liaison support for cross departments.

EDUCATION AND TECHNICAL SKILLS

Wilbur Wright College, GED, 2009

PARA Professional Licensed, National Career Readiness Certificate, Microsoft Office, Bilingual: Spanish Speaker, First AID, Lift over 25lbs, Mandated Reporter Certified, Cpr basic life support.

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