Network Engineer

Otis T. Mathis

Cleveland, Ohio

Phone 216-***-****

Email: ***********@*****.***

Experience:

**/** – 05/24 Cox Communications/Blueprint RF

Norcross, GA

Sr. Network Engineer

-Administered networking equipment for over 1000 customer sites including gateways, firewalls, switches, AP’s, WLC’s, & 3rd party devices. Vendors used include Meraki, Ruckus, Aruba, Fortinet, and pfSense

-Successfully resolved internal Cox and external customer network connectivity issues and security vulnerabilities as Tier 3 escalation to NOC

-Configured Cisco ISE AAA server to secure access to internal Cox network

-Designed or re-designed over 125 wireless networks for maximum wireless coverage and network availability. Wireless surveys performed using Ekahau

02/22 – 04/23 Howard Technology Solutions

Marietta, GA

Network Engineer

-Designed, installed, configured, and upgraded LAN networks using vendors like Cisco/Meraki, Fortinet, Extreme, Aruba, Ruckus, Cambium, and Ubiquiti

-Acted as Project Manager in charge of managing, planning, facilitating, and completing network installations

-Operated as a technical liaison between the customer and our sales reps, manufacturing BOMs, statements of work, and quotes for the project bids

-Provided managed services for customers to give support for their network and software systems post-installation 7/21 – 02/22 Tier3MD

Tucker, GA

Field Services Engineer-Tier 2

-Provided on-site and remote technical support for over 50 different medical offices

-Acted as a point of escalation for Tier 1 Helpdesk members

-Coordinated and executed projects such as entire site configurations, workstation upgrades, SOHO Wi-Fi installations, and more

-Physically installed networking appliances in MDF/IDF racks. Configured and managed appliances via Cisco Meraki and Ubiquiti UniFi cloud-based management centers. Built on-prem virtual servers using VMWare ESXI 10/20 – 7/21 United Digestive

Atlanta, GA

IT Analyst-Tier 1

-Provided outstanding LAN and WAN technical support to users at over 30 medical offices and endoscopy centers across the Southeast region, while maintaining a low ticket count

-Successfully executed tasks such as assisting with SDA and SD-WAN migrations, managing and troubleshooting WLAN’s using Cisco’s WLC, patching network panels, & administering user accounts in Active Directory

-Supported users with both on-prem and public cloud-based applications including Office 365 & E Clinical Works

-Performed regular maintenance on local servers to ensure smooth operation and protection against vulnerabilities 09/16 to 06/18 Community Loans of America

Sandy Springs, GA

Help Desk Technician Tier II

-Provided excellent Tier 2 networking support for over 1000 remote sites nationally & internationally

-Configured and managed routers, AP’s, and other IT appliances for our customer sites

-Successfully provided hardware and software troubleshooting for sites and educated site employees on basic IT procedures

-Trained new Tier 1 team members to troubleshoot network issues remotely using customer service and company resources

03/15-07/16 Taft Stettinius & Hollister LLP

Cincinnati, OH

IT Services Analyst-Tier 2

-Provided superb Tier 2 level hardware and software support to customers across 6 remote sites and 1 central site

-Configured SolarWinds Network Management Software to monitor and manage network devices and taught IT team how to use the software

-Developed applications in ServiceNow to create and manage the company’s intranet, enabling efficient IT service management

-Setup and troubleshot workstations, printers, Cisco phones, and other equipment to accommodate specific site needs

Certifications/Awards: Cisco CCNA, Cisco Certified Specialist – Security Core, Fortinet NSE 4 – Security Professional, Ruckus Certified Wireless Associate (RCWA), Ruckus ICX Implementer Accreditation (RICXI); Fortinet 2022 Q3 Sales Engineer of the Quarter Award

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