Customer Service Project Management
Resume:
Josh Moutrey
Bakersfield, CA *****
*************@*****.***
Summary: Highly skilled and motivated professional with expertise in network security, cybersecurity, and IT administration. Demonstrated success in managing legal operations, training and development, customer service, and team leadership.
Proficient in Microsoft Office, project management, and strategic planning. Completed relevant certifications and courses in cybersecurity, showcasing a commitment to continuous learning and professional development.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
IT Help Desk Technician
Omni Family Health - Bakersfield, CA
November 2023 to Present
Assists users with IT assistance requests, additionally manages logistics requests and tracking new requests from time of request until deployment fulfillment. Familiarity of ticketing system used for both device tracking and assistance requests. Scope includes laptops, desktops, scanners, printers, cell phones and any and all accessories.
Parts Coordinator
G&G Auto Repair
August 2021 to Present
· Coordinated the purchase and inventory management of parts for vehicle repairs.
· Built estimates and ensured accurate stock levels. Automotive Technician
7s Only
February 2020 to August 2021
· Repaired and maintained customer vehicles and track loaner cars. Administrative Manager/Training Manager/IT Administrator JBC Tire and Complete Auto Care
September 2019 to October 2017
· Conducted training for new hires and managed training schedules.
· Resolved employee concerns and handled payroll responsibilities.
· Oversaw IT concerns, including computer maintenance, troubleshooting, and server management. Cyber Operations NCO-Paralegal-NCO, Military Police Officer Sergeant, E-5 California Army National Guard
August 2010 to February 2015
• Performed offensive and defensive cyberspace operations to support military objectives. Through the use of tools and techniques, they target enemy activities and protect friendly networks, data, and systems.
• Managed and oversaw all legal operations for an entire battalion, including handling AWOL and Army Substance Abuse packets, creating Article 15s, and preparing legal documents.
• Provided training and support to subordinates in various military skills and abilities. Education
Certifications in Cyber Security
Coursera Google Certification
June 2023 to July 2023
High school diploma
Frontier High School - Bakersfield, CA
2006 to 2010
Skills
• Social Media
• Customer Retention
• Linux
• Teamwork
• Leadership Development
• Management
• SQL
• Team Leadership
• Retail
• Cybersecurity
• Team Building
• Training
• Leadership
• Program Management
• Strategic Planning
• Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Account Management
• Marketing Strategy
• Data Entry
• Operations Management
• Project Management
• Customer Satisfaction
• Small Business
• Customer Service
• Research
• Windows
• Phone Etiquette
• Network Security
Certifications and Licenses
Air Conditioning Certification
Motor Vehicle Inspection License
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