Customer Service Training Program

Sara Jahandideh

*************@*****.*** 510-***-****

BMO Berkeley CA

Associate Banker September 2022-present

Educated customers about bank products, and services

Opened checking and saving accounts

Applied for personal loans for the customers

Applied credit cards for customers

Domestic, and international wire

Filed for fraud processes

Helped customers enroll in online banking, and problem-solving common issues

Opening, and closing safe deposit boxes

TRAINING

Graduate, Bank Work Banker Training Program June 2021– July 2022

8-week training program for a career in the financial services industry

Trained on banking products/services, regulations and customer service

Practiced problem-solving techniques by using active listening, empathy, and offering personalized solutions

Enhanced customer interactions skills through role-play (including relationship building and overcoming objections)

EXPERIENCE

Teller, Loomis (Armored U.S) Hayward June 2021 – April 2022

Responsible for counting, sorting and balancing high volumes of cash (Daily average $800 K)

Sorted and logged bags collected by Loomis guards

Processed notes, coins and checks

Updated customer accounts on Loomis’ Account Management System

Checked for counterfeit currency notes

Strapped cash for ATM machines

Balanced cash at end-of-shift

Customer Service Associate, Target (Retail Store) Fremont June 2020-January 2021

Processed online orders and returns

Used Point-of-Sale system to process transactions (cash, debit cards, credit cards)

Processed Target Credit Card applications

Balanced cash at end of shift

Warehouse Associate, Amazon Oregon January 2020-April 2020

Packed goods for delivery

Unpacked and sorted packages

Complied with Amazon’s procedures and safety guidelines

Associate, 99 Cent Store, Los Angeles January 2015-January 2017

Managed the Cash till

Provided excellent customer service

LANGUAGES: English, Farsi

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