Customer Service Data Entry

MEGAN MCGLOTHLIN

* ****** ***** **. ***********, IL 62707 217-***-**** *************@*****.***

OBJECTIVE

My objective is to find a career and not just a job. I want to work in an environment that encourages and supports growth and continued education. I have a background in healthcare, both hands-on and clerical, management, customer service, medical claims adjusting, and scheduling/administration. I want to take my prior experiences and use them not only to succeed but also to have a positive impact on the staff and the company I work for.

EXPERIENCE

Unit Secretary 2C Neuro/Surgical ICU

Memorial Medical Center Springfield, IL March17 2024 - PRESENT

Clerical duties, proficient use of multiple healthcare operating systems, inventory, stocking, and hands-on patient care to include bathing, toileting, Accucheck, and other assistance as needed.

Operations and Data Communication – Board Runner - Cath Lab

Memorial Medical Center Springfield, IL October 31, 2023 – March 17, 2024

Staff assignment for each scheduled case, case scheduling, time management, data entry, customer service, computer program proficiency, and use of multiple healthcare operating systems.

Unit Secretary 7C Trauma Burn ICU

Memorial Medical Center Springfield, IL October 18, 2021 – October 31, 2023

Clerical duties, proficient use of multiple healthcare operating systems, inventory, stocking, and hands-on patient care as needed.

Patient Access Specialist Emergency Department

Memorial Medical Center Springfield, IL. February 2021 – September 2021

Insurance review, documentation, customer service, patient interaction, data entry, and multi-line phone use.

Ophthalmology

Claims Analyst

Midwest Insurance Co. Springfield, IL December 2012 – July 2018

Customer service, medical records review, knowledge of medical terminology, scheduling, patient care coordination and scheduling, strong computer skills, the ability to use multiple programs, organization, data entry, and filing.

Home Care Supervisor

Addus Healthcare Springfield, IL 2011 – 2012

Home care chart review, creating and enforcing home care aid schedules, understanding of medical terminology, discussing home care plans with families as well as supervisor and making necessary care plans for residents, vital customer service and creating positive relationships with residents and family members, ensuring all responsibilities are taken care of by home care aids, resident care, and cleaning.

Scheduling Coordinator

Aaron Nursing Springfield, IL 2010-2011

Scheduling all home care aids and providing appropriate coverage for all home care patients. Hands-on care is provided as needed when scheduled shifts need to be filled. Tracking and monitoring time off, call-ins, and time off needs and unavailability. I communicated with the client's point of care and ensured all schedule changes were adjusted and covered.

EDUCATION

Healthcare Management and Administration

Maryville University St. Louis, MO March 2023 - Present

GPA is 3.670

Maryville University Myrtle E. and Earl E Walker College of Health Professions Honor Roll

Nomination for National Society of Leadership and Success

Coursework includes public health, healthcare operations, professionals and community healthcare settings, human resource management, quality and compliance, revenue cycle management, software and technology, financial management, healthcare profession leadership, and medical law and risk management.

Estimated graduation is December 2025

General Education

Lincoln Land Community College Springfield, IL August 2019 – August 2021

Coursework includes psychology, sociology, history, art, introduction to education, and other education/teaching-related courses.

Certified Nursing Assistant

Lincoln Land Community College Springfield, IL May 2010

REFERENCES

Brianna Cox

Memorial Medical Center - Trauma and Burn ICU Springfield, IL 217-***-****

Leighanne Bonnett

Memorial Medical Center - Trauma and Burn ICU Springfield, IL 217-***-****

Amie Bauer

Memorial Medical Center - Cath Lab Springfield, IL 217-***-****

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