Customer Service El Paso

Pamela Connors

**** ***** ***** **, ** Paso, TX *9938

***************@******.***

Objective

To leverage my skills and experience. I am eager to contribute to this exceptional business while exploring new opportunities for professional growth.

Education

Southwest University at El Paso

- BSBM

Graduation: March 26, 2024

- AAS in Business Management

Graduation: March 25, 2022

- Currently enrolled in MBA program

Expected graduation 2026

- Lean Six Sigma Yellow Belt Certification March 26, 2024

- Lawrence High School/Diploma, June 1984

Skills & Abilities

- Management: Proficient in Excel, Photoshop, Microsoft Office Suite, Microsoft Teams, InContact phone system, Calabrio scheduling, Google Suite, and various operating systems including Apple and Windows.

- Sales: Experience in automotive parts sales and mobile device sales with T-Mobile and AT&T, involving customer billing, inventory management, and exceptional customer service.

- Communication: Excellent verbal communication skills, with a clear and understandable telephone presence.

- Leadership: Experience as a performance specialist, providing coaching and feedback to improve team performance.

Professional Experience

Conduent HR Services LLC

El Paso Remote Group

May 2022 – May 31, 2024

- Worked with BenefitWallet.

- Assisted with account renewals and collections.

- Seeking new challenges and remote opportunities within the company.

CCP/HGS

April 2022 - May 2022

- Answered inquiries for American Express involving billing, credit card replacements, and account management.

- Utilized Webex, GSP Softphone, and other tools for customer service.

Ashton Carter

Customer Service Representative

Jan 2022 - April 2022

- Handled roadside assistance calls using various communication and mapping tools.

Alorica Inc.

Retention Specialist

March 2021 - Jan 2022

- Addressed billing issues and provided troubleshooting to reduce callback rates.

- Worked with CRM, RIO, AVAYA, Microsoft Teams, and Excel.

T-Mobile Inc.

CSR

Sept 2014 - Aug 2018

- Managed customer billing issues and set realistic expectations.

Home Care

Aug 2017 - Sept 2018

- Provided care for a sick family member.

Call Center Inc.

Performance Specialist/CSR

Aug 2013 - March 2014

- Monitored team calls and provided coaching to enhance communication skills.

Awards & Acknowledgements

- Master Locksmith License (State of Maine)

- Owned a locksmith business

- Graduated with a 3.53 GPA in AAS Business Management

- Current GPA of 3.75 in BS Business Management program at Southwest University

- Current 4.0 GPA in MBA program at Southwest University Expected graduation March 2026

- Lean Six Sigma Yellow Belt

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