It Support Technical

PROFESSIONAL PROFILE

IT support professional with 20+ years of experience delivering desktop, network, and multimedia support solutions. This includes network security IRP, patch maintenance, & development of multi-facility enterprise-level LAN, including planning, implementation/expansion, and maintenance. Installing new hardware, on-site cloud services, enforcing licensing agreements, software-network interactions, & network integrity/resilience/redundancy protocols.

SKILLS & COMPETENCIES

• Technical Mgt. for Stadiums & Arenas

• Technical Video Director, Video Editor

• Physical IT Security Management

• Cisco Unified Call Center Mgt.

• IT Asset Control/Inventory Mgt.

• Technical Support Training

• SLA Management

• Active Directory Mgt.

• Access Points Mgt.

• IT Project Management

• SCCM/COI Software Mgt.

• Budget & Forecast Mgt.

• External Vendor Mgt.

• McAfee End Point Protection System

Administration

• MS365/ SharePoint Administration

• NAS Cloud installation Mgt

• IP Camera Sys Mgt, IT

• Server12 System Administration

• -10ProWin10Pro, -11/Apple-IOS

Administration

JAMF/Intune Sys Mgt.

• IT Security Protocol LAN Mgt

• Email Listserv Mgt.

• POS Hardware/Software

• IT Asset Procurement Mgt.

• Technical Needs Analysis

• Disaster Recovery Mgt

• Help Desk Mgt.

• Dell/MAC, Linux/Android

• VPN Support

• Adobe Creative Cloud User Mgt

EXPERIENCE

2022-Present, University of Texas Arlington, TX

• Personal Computing Specialist IV

o Providing end-to-end technical information/training for professional support to clients, executives, faculty/staff using hardware and software within the UTA School of Social Work & Smart Hospital. Duties include resolving software/hardware, security, and network printing issues. System administration for Cloud application platforms, Office 365/AWS/My Cloud, DaaS, or SaaS offerings. o Technical Mgt. Technology Compliance Mgt Inventory Control Specialist/Asset Mtg. & Procurement, White-glove to tier-1 level support. SME Enterprise Tools Mgt. VPN Mgt. BitLocker Mgt. SCCM, JAMF, Computer Lab Design/Mgt. Service Now, Active Directory, Endpoint protocols, Data migration, PCI Compliance/Privacy. Print Clusters Mgt. Smart Hospital Virtual Reality Prog. support. Ability to communicate technical information to non-technical personnel. Dell, Apple/Mac, Linux, iPhone/Android support.

o Experienced support w/Printers/Plotters/Scanner, and Software distribution environments. Ability to assimilate, retain, & utilize technical information, to provide project scope & prioritization on work assignments, paying strong attention to detail and deadlines.

o Ability to interact/communicate w/Peers & Customers and supervise subordinates in a professional client-focused manner, while working in both a team setting & independently with limited direction. o Capable of setting priorities & moving several tasks forward simultaneously. Remote Access Mgt. RDP/TeamViewer support for Faculty

2022 – 2022, Alvin Community College, Alvin, TX

IT Director, Network & Client Services.

o Technical oversight of planning and executing educational IT strategy, SME Enterprise Computer Lab Design/Mgt. System Mgt. of Service Now, PCI Compliance/Privacy. Print Clusters Mgt. support. Ability to communicate technical information to non- technical personnel. Management of IT Support personnel of Dell, Apple/Mac, Linux, iPhone/Android support teams o Managing Enterprise computer system software distribution environments, Enterprise networks, and security system protocols. Deployment Mgt., & assimilate, retain, & utilize technical information, to provide project scope & prioritization on work assignments. Management of project scope/detail and deadlines for all stakeholders. o Managed interaction/communication w/Network Team & Customers and supervised subordinates o Director Mgt. of setting priorities & moving several tasks forward simultaneously. Implementation/Mgt. of Remote Access Mgt. RDP/TeamViewer support for Faculty, while assessing IT risks associated with potential malicious network environment activities.

2012 – 2022, University of Houston, Houston, TX

• 2017 – 2022, LAN Administrator/Information Security/Property Custodian.

• o Executive leader accountable for all Information Technology support activities for the Academic Center for Excellence & UH Athletics’ Dept. This includes providing technical oversight implementation, and maintenance, for 450 student-athletes, covering attendance, appointments, Ad- Hoc, etc. Desktop support, Wifi Hot-Spot Mgt. Faculty/Staff information security, new employee onboarding, access management, network administration, and hardware inventory management for all sports buildings, facilities, stadiums, and arenas, with 250+ users supported. Adobe Creative Cloud Administration Mgt. Athletics’ Email Listserv Mgt. Digital Signage Mgt. Remote Access Mgt. RDP/TeamViewer support for Faculty/Staff

o Manage a team of 10 staff who are responsible for executing day-to-day technical support operations. o Manage an annual budget of $300K for procurement of hardware and software needed to manage faculty user needs and service level expectations. Dell Lease Mgt. for the Academic Center of Excellence of two hundred Lab computers. o Accountable for all Athletic Sports venues with IT/POS hardware/software secure sales @ TDECU; including Stadium/Fertitta Center/Indoor Football/Track & Field/Baseball/Softball/Soccer, & Swimming facilities. o Signature impacts include:

Wifi Access Point installations on the lower bowl, & concourse @ the UH/TDECU Football stadium for 20,000 capacity seating, as well as Fertitta Center Point of Sales support administration network for 12.5K users on public Wifi Mgt

Implemented, & managed streaming IP/TV=400 +TV units, and managed network TV protocols for ESPN/Fox 2012 – 2018, Microsystems Analyst / Information Security Officer o Individual contributor responsible for enterprise-level hardware and software technical support for the College of Liberal Arts

& Social Sciences (CLASS), as well as the Communications Science & Disorders Medical Clinic. o Specifically, administer of the local area network for the department, including the installation, configuration, maintenance & upgrade/patches of the LAN. Also responsible for the daily and weekly LAN back-up. Three hundred users supported. o Signature impacts include:

Information Security Officer for College of Liberal Arts & Social Sciences. (CLASS) All ISO Duties assigned.

Blackboard Support, UH Enterprise/LAN & TCP/IP hardware/software for over three hundred users.

Served as LAN Video Administrator for the Dept. of Communications, Science Disorders. Manage an internal eighteen- channel Multicast video observation server. (Landro Play Analyzer)

Required Under HIPPA guidelines complex system administration for Landro Play Analyzer.

Administered/Supported TIMS/ Practice Perfect for Clinical Research online patient schedule system for the Communications Science & Disorders (COMD) dept. under HIPPA Guidelines.

Configured/Supported (IBM) Tivoli Storage Manager incremental backup policies CLASS wide.

Led Audio Visual Technician provides work direction (video editing) to lower-level Microsystems professionals, & other User Support personnel

2006 – 2010, Austin Community College (AAC), Austin, TX

• Multimedia Technology Specialist II

o Individual contributor responsible for providing technical user support to faculty and staff. o Troubleshooting problems related to hardware, software, peripherals, and networks, including analyzing classroom problems related to the technical environment offering solutions PRN needed Eastview campus-wide location. o Managed the Faculty Resource Center FRC w/providing System support, AV set-up/maintenance. Video/Photo Editing EDUCATION

• 2018, American Public University, Charlestown, WV Master of Science (MS), Assurances & Security

• 1999, University of North Texas, Denton, TX o

• Bachelor of Arts (BA), Computer Science Information Systems /Digital Media Mgt Systems CERTIFICATIONS

• 2015, Information Security Officer Certificate, University of Houston, Houston TX.

• 2012, Cisco Academy, Lone Star College, Cypress, TX o Cisco Certified Network Associate

(CCNA) - Network Administrator MS Level I Certification

• 2010 / 2011, Tech Skills Institute, Houston, TX o Microsoft Professional Certifications (MCITP)

70-640 Windows Server 2008 Active Director - E+

70-642 Windows Server 2008 Network Infrastructure - E+

70-643 Windows Server 2008 Server – E+

• 2006, CompTIA, Austin, TX o CompTIA Professional Certifications A+

Certified A+ Professional Technician (CompTIA COMP001001269610) - E+

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