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Customer Service Back Up

Location:
Tacoma, WA
Salary:
$22/hr
Posted:
July 24, 2024

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Resume:

Linda S. Mauch

************@*****.***

**** * **** ** 253-***-**** Cell

Tacoma, WA 98404

Objective: Seeking a full-time position where I can incorporate 30+ years of Excellent Customer Service. I have a proven record of dealing effectively with the public when problems arise. I have a great work ethic.

Experience: Kroger – Fred Meyer Tacoma, WA 08/23 to Present

Juneau, AK 04/23 to 07/23

Tacoma, WA 01/23 to 04/23

Spanaway, WA 01/22 to 09/22

Tacoma, WA 08/19 to 01/22 Wasilla, AK 06/19 to 07/19

Tacoma, WA 03/19 to 05/19 Puyallup, WA 07/18 to 03/19 Juneau, AK 04/18 to 05/18 Springfield, OR 10/17 to 04/18 Juneau, AK 10/15 to 05/17 Juneau, AK 07/11 to 10/14

Juneau, AK 04/08 to 06/09 Springfield, OR 04/04 to 06/06

Coerd’Alene ID 08/03 to 04/04

Marysville, WA 06/03 to 08/03

Juneau, AK 03/90 to 06/03

Grocery night stocker, back up Price Changer, back up liquor clerk, E-commerce back up (click- list) Cashier, U-Scan attendant, Home Department Lead Order Clerk, Closing CCK manager, Cashier and U-Scan Instructor, Customer Information Desk, and Tobacco order clerk.

Instruct cashiers to effectively use cash registers, providing technical information on company policies and procedures. I always highlighted the importance of excellent customer service. Maintain inventory of retail tobacco products. Closing manager functions included getting out breaks and lunches, giving loans to different departments, if needed. I would make sure all paperwork is dropped to the teller along with the cash drops. I assisted at the customer service desk, answering questions, and directing incoming calls to the different departments. I would process refunds/exchanges, fishing game licenses, and Western Union transfers. Operating U-Scan and cashiering when needed.

Department of Motor Vehicles – DOT Juneau, AK 04/14 to 03/17

Motor Vehicle Customer Service Representative 1

I answered phone calls in a phone queue providing information on eligibility and requirements for driver licensing, reinstatement questions and directing patrons to the customers to the correct division with Department of Motor Vehicles. My main duties included examining accident reports and traffic citations for compliance with financial responsibility and mandatory insurance laws. I answered questions and instructions on forms and procedures to comply with State and federal laws.

IGA – Superbear Juneau, AK 11/14 to 09/15

Evening p/t Cashier

Stock Tobacco, Cigarettes, Dairy cooler, handle cash and offer excellent customer service.

Tlingit and Haida – Head Start Juneau, AK 07/13 to 04/14

Administrative Clerk II

I would provide support to the Department Director, Coordinators, and department field staff of 13 locations. I was responsible for travel preparations, charging expenditures to department accounts

and coding, credit card allocations, check requests, purchase requisitions/purchase orders and general office duties.

Alaska Highway Safety Office – DOT & PF Juneau, AK 12/10 to 3/12

Office Assistant II

I was the lead receptionist for the Alaska Highway Safety Office and back up office Assistant for Division of Program development. I answered with a multi-phone system, screened calls, and directed them to the appropriate staff. I arranged conference calls, sent out brochures and educational information to the outlying areas for the Alaska Highway Safety Office. I maintained inventory for the AHSO, Expedited bulk mail-outs and large copy jobs. I assisted with setting up Conference accommodations for our Annual Alaska Strategic Traffic Enforcement Partnership Summit and our TraCS Committee Group.

Tlingit and Haida – Elders Program Juneau, AK 02/10 to 10/10

Administrative Clerk II

My job duties included assisting tribally enrolled members over the phone and in person with information and referrals regarding Elder Services. Promote our weekly Elder’s Fitness class with reminder calls to clients, set up/break down for fitness class and provide lunch. Give reminder calls, set up lunch for our monthly, Elder’s Car giver Council meetings. Update client information in our Rite Track Data base. I assisted with coordinating our annual Elder’s Caregiver Workshop. Monitor and maintain office supplies.

Alaska Department of Labor & WD Juneau, AK 08/08 to 06/09

Employment Security Specialist I interviewed UI applicants and assisted them in filing the proper type of claim: check employment history, reason for separation and other factors of eligibility; investigate possible issues, make non-monetary determinations and explain eligibility determ- inations on new and continuing claims in accordance with state and federal laws, departmental policies and rules and regulations governing UI programs; authorize payments of benefits when due.

SEARHC Dental Juneau, AK 10/07 to 07/08 Dental Assistant Chair side duties included preparing and maintaining dental instruments, supplies, and equipment. Recording and updating patient health history. Preparation of dental materials including cement, amalgam, composite, impression materials. I assisted with dental charting and taking digital and Panoramic X-rays. Part of my daily tasks included Instrument cleaning, sterilization, disinfection, re-circulation, dental treatment room disinfection. I had also part- icipated in periodical field trips to the outlying native communities with SEARHC Dental.

Education: Intellitec Medical Institute Colorado Springs, CO Dental Assistant Certification 2008 University of Alaska Southeast Juneau, AK

Basic Prerequisites 2003

Juneau Douglas High School Juneau, AK High School Diploma 1986



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