Customer Service A Dedicated

Alicia Metzger

Parkville, MD *****

**********************@***********.***

+1-717-***-****

As a dedicated and customer-focused server with 23+ years of experience in the hospitality industry, I bring a proven track record of delivering exceptional service. Adept at multitasking in fast-paced environments, I thrive on ensuring a positive dining experience for patrons. I have been promoted to managerial positions which allows me to navigate how to operate a successful restaurant. This gives me the experience to possessing strong communication and interpersonal skills with strong problem solving skills. I am committed to upholding the highest standards of service. Eager to contribute my skills and enthusiasm to enhance the dining experience wherever I am. Work Experience

Server

The First Post-York, PA

July 2018 to December 2023

Server/Manager

LongHorn Steak House-York, PA

January 2009 to May 2018

Seasoned server with 23+ years of experience in high-volume restaurants. I Served for 7 years and managed for 2 years. Proven ability to provide exceptional customer service, ensuring a positive dining experience. Proficient in taking accurate orders, delivering prompt service, and handling customer inquiries. Skilled in upselling and promoting specials to maximize revenue. Demonstrates strong teamwork, adaptability in fast-paced environments, and a commitment to maintaining cleanliness and hygiene standards. Recognized for consistently achieving high customer satisfaction scores. Eager to contribute my expertise to elevate the dining experience. Education

Master's

Skills

• Serving Experience

• Restaurant Experience

• Food Service

• Upselling

• Organizational Skills

• Food Handling

• POS

• Banquet Experience

• Multi tasking (10+ years)

• Food Safety

• Catering

• Food Preparation

• Kitchen Experience

• Guest Services

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