Delivery Driver Customer Relations
Resume:
Ronald J. Policht
Fox River Grove, IL 60021
************@*****.***
OBJECTIVE
To secure a position where I can utilize my years of experience and skill set to contribute to the growth and success of a company, while gaining a sense of personal fulfillment.
SUMMARY OF QUALIFICATIONS
Strong communication skills
Able to assess needs and delegate to get the job done
Responsible for identifying methods to reduce cost and increase the bottom line
Able to work effectively under challenging and changing work conditions
Develop cooperative and supportive work relationships to accomplish tasks
Strong ability to multi-task
Detail-oriented and highly organized
PROFESSIONAL EXPERIENCE
1989 – 2012 Johnson Controls, Inc. Arlington Heights, IL
Service Administration Coordinator
Responsible for coordinating 15-20 mechanics/technicians weekly service schedules
Customer relations; Ensure quality by understanding customer requirements to determine the type of service call needed
Manage revisions to mechanic/technicians schedules
Responsible for the financial aspects of 90+ account contracts
Fulfill liaison role for service operation supervisors
1991 – 1994 Counterline Parts Manager
Responsible for maintaining appropriate inventory
Process customer orders and invoicing
1990 – 1991 Warehouse Manager
Accountable for scheduling deliveries
Shipping and receiving
1989 – 1990 Delivery Driver
AWARDS
Chairman’s Award (1995)
Best Service Team Award (1996)
Recipient of multiple customer satisfaction letters
COMPUTER PROFICIENCY
Microsoft Word, Excel, Outlook, NexGen Scheduling Software, Internet
References available upon request
Contact this candidate