Customer Service Help Desk

Anthony Holloway Jr

Email: *****************@*****.***

Contact: 478-***-****

Location: Upper Marlboro,MD

OBJECTIVE:

Friendly and efficient professional with IT and customer service skills devoted to maximizing client satisfaction. Currently looking to utilize my education and service skills within a Help Desk position.

Customer Service Skills:

· Excellent at Multitasking skills

· Able to diagnose problems and create resolutions

· Analytical thinking, planning

· Oorganizational skills and ability to prioritize workload

Knowledgeable regarding company standard

strong skill in retaining product and service information

Skilled in promoting sales to increase revenue

Strong customer-service orientation

Skills in Hardware:

· Troubleshooting hardware problems (including power sources and cabling).

· Installing and configuring the peripherals, components and drivers

Skills in Software:

· Installing and configuring administrating software applications.

ServiceNow and Yardi Ticketing Systems

Proficient in Microsoft Office and Adobe

Server Management

Computer Imaging

Databases (MS SQL, MySQL)

Analytical applications;

Mobile OS and applications;

Security and Monitoring tools

Active Directory

Remote Desktop/VMware/VPN

Leadership Skills:

Interviewed, hired, and trained new quality-focused customer service

Creating training documents and curriculums

Maintaining timely expectations

Effective interpersonal skills and relationship-building skills

Monitored Sale Audits

Work History:

Leland Management April 2021-October 2023

Customer Service Representative -Orlando,FL

One on one calls in high call volume situations with homeowners, management companies and prospective home buyers with questions regarding HOA.

Assisted homeowners with making HOA payments, navigating web services for HOA rules, regulations, and service requests.

Communicated with management staff and associates regarding community related issues and requested assistance from additional representatives when needed.

Responded to homeowner emails and voicemails through the resident support email box.

Participated in monthly call reviews with management staff.

Kohls Department Store April 2018 - October 2020

Area Supervisor Valdosta, GA

Exceeded specific team goals, partnering with staff to share and implement best practices.

Responded to customer inquiries and complaints professionally.

Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.

Delivered fast, friendly and knowledgeable service for routine questions and

service complaints.

Toys R Us October 2016 - April 2018

Front End Supervisor Valdosta, GA

Delegated work to employees based on shift requirements, individual strengths and unique training.

Promoted store loyalty program to increase customer engagement and drive consistent sales.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Ambling Property Manager/Compass Rock Property Management (January 2015- April 2018)

Lessing consultant-Valdosta, GA

Marketing student housing community on campus, through local businesses, and through social media platforms.

Conducted unit inspections of apartments for monthly and yearly maintenance

Created work tickets based off resident needs and worked with maintenance staff to ensure apartments were in compliance with community rules and regulations.

Collected and posted rent paid by current residents.

Created newsletters for residents including, monthly events calendars for residents in the community.

GPO May 2012 – August 2012

Summer Internship/IT End User Support-Washington DC

Provide technical assistance and user support for incoming queries and issues related to computer systems, software, and hardware

Support users on multiple operating systems - Windows and Mac based

Manage and update assigned tickets and continuously coordinate and communicate among staff

Provide desktop troubleshooting support staff on issues ranging from local OS and desktop software issues

Apply logical thinking and problem-solving skills to common end-user desktop challenges such as software and hardware enhancements, application deployments, and infrastructure upgrades

Work with internal IT team to provision new laptops for users, install approved software through various automated methods and then help deploy the new equipment locally or ship out to remote staff

Maintain inventory status and request supplies as needed

Covergys- March 2011- November 2014

Customer Service Agent, Valdosta,Ga

Provided high quality support for customers in a call center setting regarding Directv.

Assisted callers in making payments for services and educating customers regarding billing cycles and pro rated charges.

Met sales goals offering premium television packages, new upgraded equipment, and high speed internet to customers.

Scheduling customers for installations or new equipment and exchanging equipment.

Communicating with technicians and assisting in scheduling technicians for home installations and activating new equipment.

Participated in monthly call reviews with team leadership.

Education:

Valdosta State University Valdosta, GA

Some College (No Degree): Computer Information Systems

Westside High School Macon, GA

High School Diploma 2008

Certifications:

MCSA Windows Server 2012 and 2016 (expired working on CompTia A+)

Contact this candidate