Billy Johnson
Red Oak, TX *****
***************@*****.***
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work Experience
CSR - Customer Service Representative
VXI Global Solutions - Dallas-Fort Worth, TX
October 2022 to Present
• Assisted customers with product information, order status, billing inquiries, refills, renewals request forms and any clinical inquiries for healthcare related concerns
• Responded promptly and professionally to inbound customer inquiries via phone, email, and chat, achieving an average handling time of less than 5 minutes Warehouse Associate
Kohl's - Fort Worth, TX
January 2020 to August 2022
Operate powered industrial trucks to load and unload materials and deliveries and move them to and from the aisle where the boxes are located. As well as loading the boxes on to the line so they can ship off. Call Center Customer Service Representative
Burnett's Staffing - Dallas, TX
September 2018 to December 2019
• Data entry for the New York Housing Assistance Program.
• Assisting clients in getting assistance for their rent.
• Processing clients information such as identification, income, leases, or utilities.
• Finalized the application so that our clients could receive the assistance needed. Warehouse Associate
Amazon Warehouse - Dallas, TX
May 2016 to July 2018
• Loading and unloading delivery vehiclel.
• Accepting delivery of inventory.
• Communicating errors to relevant parties
Education
High school diploma
Cedar Hill High School - Cedarhill, ID
August 2016 to June 2020
Skills
• Pallet Jack (1 year)
• Order Picking
• Customer service (3 years)
• Assembly
• Technical Support
• Computer Networking
• Call center (2 years)
• Communication skills (2 years)
• Data entry (2 years)
• Live Chat
Certifications and Licenses
Perfect attendance at work
July 2022 to Present
Outstanding performances for perfect attendance