Los Angeles Customer Service

NANDI TATE

***** ******* ***, ******, **, ***** 310-***-**** *********@*****.***

Career Statement

Seeking a challenging position with a professional company, that will present advancement opportunities professional, social and personal growth wise. Skills Summary

Accurate fast learning, Phone etiquette, Resourceful, People-oriented, dedicated to task and completion. Microsoft word, power point, excel, and computer/ internet literate. Education

June 2009 Gardena High

High school Diploma

June 2023 I Compton College

AA Degree in Administration of Justice and Social and Behavioral Science Experience

Swagg Boutique 13967 van ness Blvd., Gardena, Ca

Assistant Manager/ April 2014-July 2018

Assign schedules and regulate payroll

Monitor and train new employees

Obtain full responsibility over cash register and cash drops

Open/close store

Create and send online invoices

Stock/inventory/sales record keeping

Access and promote online sales and website

Trans Merit Merchant Services 617 S. Olive Street, Los Angeles, Ca Customer Service Phone Rep/January 2016-March 2019

Resolve Customer Complaints

Reach out to customer and verify account information

Great customers warmly via phone and ascertain problem or reasoning for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Handle multiple phone lines in timely matter

Gateway Tax Service 11714 Wilmington Ave, Los Angeles, Ca Tax Professional/Office Lead/December 2013-2020

Answer all incoming and multiple phone lines

Provide professional tax advice and services to clients

Prep and prepare tax returns

Data Entry, File and organize files and returns

Train and oversee all work from staff

Obtain work and knowledge of all office supplies (i.e. Fax machine, copy, computer, etc.) Ace high Truck Parts 1305 East Sandison Street, Wilmington, Ca Office Manager/July 2009-February 2014

Manage and organize all company operations and procedures

Designing a filing system

Reviewing and approving supply requisitions

Preparing payroll

Recruiting, selecting, orienting and training employees Employer-Luther Wauls 310-***-****

Co-Worker-Yesinia Padilla 323-***-****

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