Call Center Customer Service

Adnan Elahi

San Antonio, TX *****

************@*****.***

+1-641-***-****

Proficient Accounting Clerk with 2 years’ experience in providing accounting and clerical support to accounting department, by accurately preparing & maintaining accounting documents and records. Proven track record ensuring financial data and records are effectively communicated to heads of department, while delivering high levels of business inventory and SFDC quality assurance. Work Experience

Customer Experience Expeditor II

Vermeer Corporation - Pella, IA

May 2018 to September 2023

Shipping & Receiving parts for customer orders, identify and resolve quality issues. Spearhead purchase and transfer orders of 70 per day by implementing improved systems resulting in streamlined receiving procedures. Picking, pulling, stocking and restocking orders. Safely operate assigned equipment which involves unloading cargo from narrow containers, remote or outdoor storage locations and other business segments, and occasionally delivering emergency orders to destinations within reason. Track inventory updates by utilizing various business systems to successfully exceed targets. Call Center Owner

Phone Solutions - Lahore

Owner and operator of call center which conducted call center business for several large companies. Quality Control Supervisor

Live Admins - Lahore

Responsible for the quality of chat customer services of twenty customer service representatives and reporting any service quality issues to the quality control manager. Evaluating the CSR’s performance and reported to the managers.

Sorter and Teller

Bank Alfalah - Lahore

Counted and sorted all of the incoming and outgoing cash, entered receipt vouchers into the general ledger, helped customers with their banking need and answered incoming customer service calls. Education

Bachelor's Degree in accounting

Punjab College of Commerce - Lahore

Skills

• Microsoft Access

• Financial Reporting

• Accounts Receivable

• SFDC Reports

• Accounts Payable

• Forklift

• Budgeting

• and

Inventory

Glovia

• Clipper Ship

• Accounting

• Financial Analysis

• Administration

• Customer Services

• Accounts payable

• Accounts receivable

• Manufacturing

• Quality control

• Customer service

• General ledger accounting

• Forklift

• Cash register

• Cash handling

• Retail sales

• Driving

• Typing

• Accounting

• Bookkeeping

• Workday

• Balance sheet reconciliation

• QuickBooks

Certifications and Licenses

Forklift Certification

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