Scrum Master Program Manager

Summary

An enthusiastic Program Leader adept at resolving complex problems by swiftly formulating action plans and establishing processes to organize teams for immediate results. I have experience delivering large-scale, sophisticated projects and programs with multiple partners and priorities. As a Certified Scrum Master and SAFe 5 Agilist, I bring flexibility, creativity, and a continuous coaching mindset to my work.

I oversee the management of projects by developing auditable, transparent processes that align with governance and compliance mandates.

I create competitive advantage by applying technical project management best practices. I lead collaboration among high-performing professionals, influencing forward-thinking approaches and enhancing customer service.

I am tenacious about removing impediments to ensure that team commitments are met. Additionally, I actively share knowledge and learn from others fostering mutual intellectual growth.

TCS Oct 2015 - Jul 2024

Stryker (TCS) Jan 17, 2023 - May 31, 2024

PM / Scrum Master

Throughout the data conversion activities, I oversaw the R6 Data Design workstream, ensuring smooth coordination of the meeting schedule across all project phases. Additionally, I maintained data quality by using queries and creating dashboards, providing clear visibility to all teams.

Silicon Valley Bank (TCS) May 13, 2021 – Dec 16, 2022

Scrum Lead (Scrum Master)

Served as a Scrum Lead for the Financial Crimes Risk Management vertical working on first line of defense capabilities. Worked to integrate SVB internal capabilities with those of external vendors. As a Scrum Lead, I am responsible for standing up the team and servant leadership of all things Agile and Jira management.

USAA (TCS) Jul 2020 – Feb 12, 2021

Program Manager

As the Affiliate Billing, Governance, and Reg W Compliance Program Manager, I worked closely with multiple project managers to create weekly program dashboard content for leaders and stakeholder communications across the portfolio.

AMEX (TCS)

Technical Project Manager Oct 2015 – Jul 2020 American Express (Mindtree)

Provide consulting enablement and technical specification review for various KYC global initiatives. Collaborated with various

3rd party partners in the development of Anti Money Laundering and Know Your Customer attestation. Execute testing and production activation. Managed Costco separation project for Amex Assurance products

PayPal / eBay (OpenSky) Oct 2014 – Sep 2015

Security Program Management /Application Deployment Management

Led deployment activities for data security and compensating controls to adhere to Information Security Management policies and PCI compliance. In collaboration with 3rd party and engineering teams, deployed vulnerability management and threat detention security appliances throughout the PayPal network. Managed all executive program reporting and KPI metrics at program level.

American Express, Phoenix AZ

Dec 1985 – Oct 2014

Responsibilities:

•Facilitate product development and integration of 3rd party software for HR Technologies. Enforce AXP process compliance while supporting transformation to agile development, including sprint planning, user stories and retrospectives. Managed budget, reporting, QA for mobile and other devices and, all project communication

•Prioritize and define product features, manage schedule, cost, and executive communications.

•Work with developers on engineering breakdown to prioritize the features and technical stories.

•Facilitate ceremonies, conduct interviews for the purpose of product innovation and analysis.

•Lead projects to transform risk processes from legacy platform to new and more modular architecture.

•Bridge the communication gap between 3rd party, product owners and engineering professionals.

Other American Express Related Experience

•Project Manager / Scrum Master

•Capability Architect Risk

•E2E Test Manager

•SR Business System Analyst

•Team Leader – Led a team of 21 tenured employees.

•SR Fraud Quality Assurance Analyst

Follow me on: www.linkedin.com/pub/hilda-gonzales/6a/a68/217/

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