Desktop Support Global Security
Resume:
Julius Errol E. Decin
Buffalo, NY 716-***-**** ***********.*****@*****.***
LinkedIn: https://www.linkedin.com/in/julius-errol-decin-184099168/ Objective
Putting my years of experience in being an I.T (Desktop, Lead Desktop, Global Security Monitoring Analyst (SecOps) in my best interest that I would say to myself and my future company this will be my last and only career that I would be giving my all skills and experience Experience
Global Security Monitoring – December 2021 to June 2024 Teleperformance PH
Global Security Monitoring Team is a part of IT Security of the company that handles a tool called TP Protect, this tool is to prevent fraud and monitor all the users doing in their daily basis
Monitoring alerts from users and escalated them to higher management if the alerts is true positive.
Monitoring Tickets from ServiceNow and JIRA
Creating Rules thru REGEX
Manage TP Protect “Previous Company Tool”
Attend meetings to the clients depends on what rule are requested and decide if these are possible to create or not.
Support clients regarding TPO
Attend meetings globally for monthly update of the clients Lead Desktop Support Engineer – May 2019 to December 2021 Teleperformance PH
From Desktop Engineer promoted to Lead Desktop Engineer and my task as a Lead Desktop is to manage all Junior and Senior Desktop Engineer on site, take level 3 troubleshooting and attend Project meetings to represent Desktop Support.
Managing Junior and Senior Desktop Engineers on site
Attend weekly meetings and provide update to manager
Attend weekly meetings to update also our Site Director.
Taking Level 3 of troubleshooting.
Attend Project meetings to represent Desktop Support
Manage all escalations from Desktop Team onsite. Desktop Support Engineer – Aug 2015 to May 2019
Teleperformance PH
Learning most of the basics of IT here in Desktop Support since this is a 1st line of troubleshooting before we transfer it to other IT Groups depends on the Issue.
Manage tickets in ServiceDesk(ServiceNow).
Checking Computers in DHCP if what scope of VLAN they are located.
Creating Policy thru GPO
Basic Troubleshooting in AVAYA Phones
Troubleshooting Windows OS
Using Remote Desktop, VNC to remote computers.
Deploying Image using MDT
Requesting to update Tools from MDT.
Troubleshooting Hardware
Manage all IT Equipment onsite.
Troubleshooting Software Tools.
Troubleshooting and deploying Laptop
Basic Network troubleshooting
Troubleshooting VPN tool like “Cisco Any Connect”
Creating POWERSHELL Script for us to fasten our work for deploying or updating software tools
Using Batch file also for installing remotely.
Manage Active Directory
Troubleshooting MSO/Office 365
Education
College
Centro Escolar University
Bachelor's of Science in Information Technology
High School
GEN.PIO DEL PILAR NATIONAL HIGH SCHOOL
Grade School
Maximo Estrella Elementary School
Skills
• DHCP
• ServiceNow
• GPO
• AVAYA Phones
• Windows
• Remote Desktop
• MDT
• Hardware Troubleshooting
• Software Troubleshooting
• Network troubleshooting
• JIRA
• PowerShell
• Batch File
• Active Directory
• Laptop Troubleshooting
• MSO
• Office 365
• REGEX
• Management
• Problem solving
• Communication
• LeaderShip
Character Reference
Ryan Dizon
IT Service Desk
Erwin Rodrigazo
Operational Readness Analyst
Francis Alba
Senior Operations Manager
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