Salesforce Developer Com

Sandeep Raj Kyatham

Email: *************@*****.***

Contact: +1-214-***-****

Professional Summary Overall 15+ years of IT experience and has 11+ years of Salesforce.com experience in developing Sales Force CRM Applications.

Salesforce.com experience:

11+ years of experience in Salesforce.com CRM that includes Administration, Configuration, Implementation, Development, and support activities. Excellent communicator with the ability to build strong relationships both internally and externally. Extremely organized, confident, initiative-taking, and articulate speaker with excellent client facing ability including presentational and negotiation skills. Accumulated extensive Salesforce knowledge and hands on experience with solution design, workflow implementation, complex customizations, data loading, configuring, and administering features available on Sales Cloud and Service Cloud. Strong knowledge of SFDC standard Data structures and familiarity with designing Custom applications leveraging Apex classes, Apex triggers, Visualforce pages, Process builder, Bulk API, Metadata API, force.com API. Experience in web technologies like HTML, CSS, JavaScript.

Technical Skills:

Salesforce Technologies

Apex Classes, APEX Triggers, Force.com, SOQL, SOSL, Visual Force Pages/Components & Controllers, Lighting Web Components, Custom Objects, Workflow rule, Validation Rules, Role Settings, Profile Settings, User Management, JIRA.

Salesforce Tools

Change Sets and Data loader.

Programming Languages

APEX, Lightning, LWC.

Web Services

SOAP/REST API.

CERTIFICATIONS:

Salesforce Certified Platform Developer I

Salesforce Certified Administrator

Education

Degree

Major

School Name

Start Year

End Year

Bachelor of Technology

Electronics & Communication Engineering

Jawaharlal Nehru Technological University

2001

2005

Employment History

Concentrix Corporation

Projects – Concentrix Sales, Webhelp.

Clients – Ford, Cisco.

July’18 – Till date

Role: Senior Salesforce Developer

Responsibilities:

Configured and Customized the Salesforce CRM Applications as per the business needs, worked on the built-in applications and new enhancements from business unit.

Worked with architects to review high level interface designs and after approval, worked on creating low level design.

Identified project resources like tools, people, software’s, materials and more.

Used tools like JIRA tool and Kanban boards to automate workflow process and keep everyone working productively and to manage and prioritize backlog items so that whole team can collaborate on their sprint.

Designed and developed custom lightning components for enhanced user experience and to streamline business processes.

Developed a comprehensive API integration between Salesforce and external systems using REST APIs for ensuring seamless data flow.

Worked with sales team on the configuration of the current application using Lookup, Master-detail & Junction objects, Rollup summary, Formula fields, Page/Search/Compact Layouts, Validation rules, List/Hierarchy Custom settings, Custom Buttons, Salesforce1 Actions, Custom labels, and Tabs.

Provided estimates to the sales team based on design, development, testing and production effort.

Maintained functional areas of contacts, accounts, campaigns, opportunities, leads, dashboards, and custom objects.

Within the Salesforce CRM managed users, public groups, profiles, and roles which involved assigning access to the user according to the user hierarchy.

Extensively worked on Apex classes and Apex triggers to implement business needs.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Responsible for Code review and Design Review meetings to consistently follow the best practices and maintain the standards.

Developed complex workflows and approval processes for automating business logic.

Data Loading Activities in UAT/Production Environments using Apex Data Loader.

Involved in the Unit Testing Activities.

Convergys

Clients: Comcast Corporation, Natixis, Laposte, Technicolor

Nov’14 – Jun’18

Role: Salesforce Developer

Responsibilities:

Worked with the CRM operations teams and business to gather, understand and map the requirements back to actual design and development on the platform.

Involved with functional teams that address strategic business issues involving CRM and business users.

Within the Salesforce CRM managed users, public groups, profiles, and roles which involved assigning access to the user according to the user hierarchy.

Extensively worked on Apex classes and Apex triggers to implement business needs.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Responsible for Code review and Design Review meetings to consistently follow the best practices and maintain the standards.

Created Visualforce pages for custom login and configuration of communities. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals, and validation rules.

Developed complex workflows and approval processes for automating business logic.

Implemented SFDC CRM to deliver various reports in departments of Sales, Administration, Marketing enduring business needs.

Data Loading Activities in UAT/Production Environments using Apex Data Loader.

Involved in the Unit Testing Activities.

Minvesta Infotech Limited.

Clients: Michelin, Bayer, Duracell, Razor, American Express.

Aug’2008 – Oct’2014

Role: CRM Developer

Responsibilities:

Configuration and Customization of the Salesforce CRM Application asper the business needs

Data Loading Activities in UAT/Production Environments using Apex Data Loader.

Worked on reports and dashboards.

Implement Microsoft Dynamics CRM Application as per the business needs.

Work on creating custom entities and setup relationships as per the entity relationships.

Develop and deploy CRM solutions in various environments.

Provided end user support on day-to-day usage with inquiries and reporting.

Worked on reports and dashboards for business users.

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